Training Specialist II

6 days ago

Arlington, Virginia, United States JCTM Full time
Job Description

The U.S. Department of State (DoS) relies on the expertise of skilled professionals to advance America's foreign policy through diplomacy, advocacy, and assistance. As a Training Specialist II at JCTM, you will play a critical role in supporting the DoS by implementing and training personnel on new technology, ensuring continuity and effectiveness across DoS locations globally.

Key Responsibilities:

  • Conduct training needs analysis to identify areas for improvement.
  • Develop, deliver, and coordinate training courses and materials that address specific agency needs.
  • Maintain policy and standards for training throughout the development process.
  • Ensure training content is accurate and up-to-date based on outside feedback.
  • Monitor training changes and updates for dissemination and implementation.
  • Prepare training documentation and analyze existing training materials for improvement.
  • Coordinate training activities according to training program requirements.
  • Manage multiple training projects simultaneously, involving successfully organizing, planning, and executing small-scale training projects from vision through implementation.
  • Use independent decision-making to design and develop training materials, reference materials, presentation materials, and job aids.
  • Prepare student materials, including course manuals, workbooks, instructor notes, and handouts.
  • Ensure all training materials are clear, concise, instructionally sound, and directly support learning objectives; ensure materials are 508 compliant.
  • Monitor training tasks in support of the goals of the Contractor Program Manager and the government sponsor(s) using standard training standards and software.
  • Provide input to the Training Manager and the Contractor Program Manager on areas of continuous improvement.

Requirements:

  • SECRET Clearance
  • Bachelor's degree in Business, Education, or Information Technology OR IT certifications (MS-MCT, CompTIA CTT+, Agile, etc.)
  • 5 + years of experience in Information Technology
  • Excellent written and verbal communication skills
  • Knowledge of Instructional Systems Design
  • Demonstrated initiative, sound judgment, effective decision-making
  • Possess thorough knowledge of appropriate hardware and software (e.g., PCs, Microsoft (MS) Windows, MS Office)
  • Experience using Microsoft 365 productivity tools
  • Ability and willingness to travel up to 5% of the time

Preferred Qualifications:

  • Experience with hotkeys and hotstrings
  • Experience with Agile development methodologies
  • Experience with multimedia development tools (Adobe Captivate, Articulate, Camtasia, etc.)
  • Experience with webinar software (Webex, MS Teams, Zoom, etc.)
  • Experience with applications such as Servicenow and Salesforce
  • Prior technical training experience

Physical Requirements:

  • Must be able to deliver clear and effective communication both verbally and non-verbally to deliver updates; briefings; or interface with co-workers; leadership as well as customer.
  • Must be able to work in an office environment and be able to freely move within this space to utilize office equipment as well as interface with co-workers and customer.
  • Must be able to effectively use IT peripherals such as laptop, desktop, printer, fax machine, etc.
  • Must be able to deliver presentations as needed.
  • Must be able to review; decipher and understand program manuals; IT service requests; work orders; etc.

JCTM is an Equal Opportunity Employer that empowers our people to fearlessly drive internal and external change while supporting the safety and security of our great nation.

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