Sales Administrative Coordinator
2 weeks ago
Position Title: Administrative Sales Support
Reporting To: Sales Manager
Compensation: Base Salary
Employee Benefits:
- 100% 401K match up to 4%
- Comprehensive medical insurance
- Two-tier dental insurance
- Vision insurance
- Employer-paid life insurance
- Critical illness coverage
- Hospital indemnity and accident insurance
- $3,000 tuition reimbursement
- Paid Time Off (PTO)
Objective:
The primary aim of this role is to deliver comprehensive administrative assistance to the sales team, ensuring the smooth operation of the showroom while also supporting management in maintaining an appealing showroom environment.
Key Responsibilities:
- Serve as the initial point of contact for customers both in-person and over the phone.
- Assist customers by following up on inquiries and providing necessary support.
- Respond to basic product-related questions.
- Coordinate order scheduling for deliveries.
- Organize sample orders and confirm dispatch, providing tracking details as needed.
- Facilitate the scheduling and coordination of sales meetings and appointments.
- Manage all administrative duties for sales representatives, acting as their essential support.
- Provide freight quotes, stock availability, and resolve discrepancies while sales representatives engage with customers.
- Ensure the automated phone system aligns with store operating hours and that all routing options are accurate.
- Maintain organization of loose samples at the end of each business day.
- Oversee the inventory of small samples in the showroom and reorder as necessary.
- Ensure all samples are correctly labeled.
- Conduct regular inspections of displayed products to confirm they are in good condition.
- Organize and maintain product tile libraries, replacing damaged items and discarding obsolete stock.
- Update product signage throughout the showroom, including promotional materials.
- Restock catalogs and magazines at sales desks and other display areas.
- Investigate billing, payment, shipment, product, and inventory issues as directed.
- Process price adjustments, returns, refunds, and credit transfers, collaborating with the customer service team to resolve damage issues.
Qualifications:
- Associate's or Bachelor's degree in Business Administration, Management, or a related field is preferred.
- Proven experience in sales support administration or a similar role.
- Familiarity with sales industry software such as Salesforce and CRM systems.
- Understanding of sales contracts and agreements.
- Proficient in Microsoft Word and Excel.
- Strong written and verbal communication skills, along with excellent customer service abilities.
- Exceptional interpersonal skills and a proactive approach to problem-solving.
- Availability to work weekends is required.
- Experience in the tile, kitchen, and bath industry is a plus but not mandatory.
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