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Sales Administrative Coordinator

2 months ago

San Diego, California, United States Porven LTD Full time
Job Overview

Position Title: Administrative Sales Support

Reporting To: Sales Manager

Compensation: Base Salary

Employee Benefits:

  • 100% 401K match up to 4%
  • Comprehensive medical insurance
  • Two-tier dental and vision insurance
  • Employer-paid life insurance
  • Critical illness, hospital indemnity, and accident insurance
  • $3,000 tuition reimbursement
  • Paid Time Off (PTO)

Objective: To deliver comprehensive administrative assistance to the sales team while ensuring the showroom operates efficiently. Additionally, provide administrative support to management in maintaining showroom aesthetics.

Key Responsibilities:

  • Act as the primary contact for customers visiting or calling the showroom.
  • Respond to customer inquiries and provide necessary follow-up.
  • Address basic product-related questions.
  • Coordinate order scheduling for deliveries.
  • Manage sample orders and confirm dispatch, providing tracking details as needed.
  • Assist in organizing and scheduling sales meetings and appointments.
  • Handle all administrative duties for sales representatives, acting as their support.
  • Provide freight quotes, stock availability, and resolve discrepancies while sales representatives engage with customers.
  • Ensure the phone system operates according to the store's schedule, maintaining current routing options.
  • Organize loose samples at the end of each business day.
  • Maintain and reorder small sample inventory for the showroom as necessary.
  • Ensure accurate labeling of all samples.
  • Conduct regular inspections of displayed products to confirm their condition and functionality.
  • Organize and maintain product tile libraries, replacing damaged items and discarding obsolete stock.
  • Update promotional signage and product displays throughout the showroom.
  • Restock catalogs and magazines at sales desks and display areas.
  • Research and resolve billing, payment, shipment, product, and inventory issues as directed.
  • Process price adjustments, returns, refunds, and credit transfers, collaborating with customer service to resolve damage issues.

Qualifications:

  • Associate's or Bachelor's degree in Business Administration, Management, or a related field preferred.
  • Proven experience in sales support administration or a similar role.
  • Familiarity with sales industry software such as Salesforce and CRM systems.
  • Understanding of sales contracts and agreements.
  • Proficient in Microsoft Word and Excel.
  • Strong written and verbal communication skills, along with excellent customer service abilities.
  • Exceptional interpersonal skills and a proactive problem-solving approach.
  • Availability to work weekends.
  • Experience in tile, kitchen, and bath industries is beneficial but not mandatory.