Sales Administrative Coordinator

2 weeks ago

San Diego, California, United States Porven LTD Full time
Job Overview

Position Title: Administrative Sales Support

Reports To: Sales Manager

Compensation: Base Salary

Employee Benefits:

  • 100% 401K match up to 4%
  • Comprehensive medical insurance options
  • Two-tier dental and vision insurance
  • Employer-funded life insurance
  • Critical illness and accident insurance
  • $3,000 tuition reimbursement
  • Paid Time Off (PTO)

Objective: To deliver comprehensive administrative assistance to the sales team, ensuring the smooth operation of the showroom and supporting management in maintaining its appearance.

Key Responsibilities:

  • Act as the primary point of contact for customers both in-person and via phone.
  • Respond to customer inquiries and provide necessary follow-up support.
  • Address basic product-related questions.
  • Coordinate delivery schedules for orders.
  • Organize sample orders and confirm dispatch, providing tracking details as required.
  • Assist in scheduling and organizing sales meetings and appointments.
  • Manage all administrative tasks for sales representatives, acting as their key support.
  • Provide freight quotes, sample requests, and stock availability information, resolving discrepancies as needed.
  • Ensure the phone system operates according to the store's schedule with up-to-date routing options.
  • Maintain organization of loose samples at the end of each business day.
  • Oversee the small sample inventory in the showroom and reorder as necessary.
  • Ensure all samples are properly labeled.
  • Conduct regular inspections of displayed products to confirm they are in optimal condition.
  • Organize and maintain product tile libraries, replacing damaged items and discarding obsolete stock.
  • Update promotional signage throughout the store.
  • Restock catalogs and magazines at sales desks and display areas.
  • Investigate billing, payment, shipment, product, and inventory issues as directed.
  • Process price adjustments, returns, refunds, and credit transfers, addressing damage issues in collaboration with customer service.

Qualifications:

  • Associate's or Bachelor's degree in Business Administration, Management, or a related field is preferred.
  • Proven experience in sales support administration or a similar role.
  • Familiarity with sales industry software such as Salesforce and CRM systems.
  • Understanding of sales contracts and agreements.
  • Proficient in Microsoft Word and Excel.
  • Strong written and verbal communication skills, along with excellent customer service abilities.
  • Exceptional interpersonal skills and a proactive approach to problem-solving.
  • Availability to work weekends is required.
  • Experience in the tile, kitchen, and bath industry is advantageous but not mandatory.

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