Operations Supervisor
7 days ago
Helping Hands Family is seeking an experienced Operations Supervisor to join our team. As a key player in our clinic's success, this role is responsible for overseeing daily operations, ensuring effective planning, organization, and scheduling of team members, and maintaining high levels of customer satisfaction.
Key Responsibilities:- Supervise daily operations and coordinate staff schedules to ensure full coverage.
- Oversee in-clinic orientation, track progress, and provide support for new team members.
- Handle front desk activities, including greeting visitors, coordinating client and family interactions, and managing phone communications.
- Serve as the initial escalation point for client and family inquiries, assisting with complex cases as recommended by the Clinical Director.
- Collaborate with the centralized scheduling department to optimize client and staff schedules.
- Monitor and adjust daily schedules and resource allocations as needed.
- Organize, schedule, and facilitate monthly team meetings.
- Coordinate with the Clinic Director on workflow or schedule adjustments and assist in implementing operational changes.
- Manage attendance and ensure all times are recorded accurately.
- Participate in the onboarding and offboarding processes, including managing logistics and collecting devices from departing staff members.
- Bachelor's degree in healthcare, business administration, or other business-related field.
- Three years of progressive leadership responsibilities with experience in a healthcare facility/clinic.
- Previous supervisory experience preferred in registration or clinic operations.
- Knowledge of basic customer service principles and practices.
- Thorough knowledge of computer systems, including previous experience using a client or medical database.
- Excellent verbal and written communication skills.
- Knowledge of medical terminology.
- Knowledge of, and/or ability to learn, ABA terminology.
- Ability to deliver high-level customer service.
- Must be a team player and be able to communicate with individuals at all levels of the organization.
- Strong organizational skills.
- Demonstratable time management skills.
This role requires occasional lifting and transporting items weighing up to 25 pounds, including office supplies and small equipment. The position involves prolonged periods of standing and frequent movement within the clinic environment. Candidates must be comfortable working near young children, including potential bodily fluids, and be exposed to a range of odors, fluctuating temperatures, and occasional loud noises from clients.
Helping Hands Family is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.
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