Technical Support Specialist II
1 week ago
Inquire About Our Hiring Bonus
AMA TechTel is a rapidly expanding telecommunications firm seeking enthusiastic individuals for our Technical Support division as a Level II Technical Support Specialist.
The Technical Support team is responsible for providing inbound assistance for AMA TechTel's wide array of communication solutions, overseeing critical network operations, and executing repairs and upgrades on both hardware and software.
As a Level II Technical Support Specialist, your responsibilities will include monitoring the following services around the clock:
- Wireless/VOIP
- T1 Lines
- POTS
- DSL
You will also be tasked with reporting any network concerns to management within the designated timeframe as per company protocols, including:
Addressing inquiries from both residential and commercial clients to resolve technical issues related to all products offered.
Conducting follow-up calls after issues have been resolved to ensure customer satisfaction.
Reporting issues with partner service providers during off-hours and weekends.
Possessing a comprehensive understanding of all products to ensure representatives are confident in addressing any arising issues.
Diagnosing and repairing personal computers brought in for billable services.
Gaining knowledge of other departments' functions to assist after hours.
Monitoring ACD queues and managing call durations to minimize wait times.
Engaging with customers to resolve issues reported via the support email system.
- Provisioning and de-provisioning the following services:
- Wireless/VOIP
- DSL
- Dial-up
- Hot Spot Users
Managing account suspensions and restorations.
Maintaining monitoring software to ensure all data is accurate and current.
Providing monthly reports on wireless network capacity. Delivering exceptional technical support for all commercial inquiries to maintain our superior level of customer service.
Submitting tickets for resolution by our field services and managed services teams.
Performing additional duties as assigned.
Qualifications
- High school diploma required; Associate's Degree in Computer Information Systems preferred.
- CompTIA A+ certification is advantageous.
- Experience in computer repair and software/hardware support preferred.
- Familiarity with Microsoft operating systems.
- Experience troubleshooting Outlook and other email applications, including mobile platforms.
- Two years of relevant IT/Help Desk experience preferred.
- Demonstrated computer proficiency with the ability to learn new software quickly.
- General understanding of web hosting preferred.
- Experience with ESI or Shoretel VoIP systems is a plus.
- Familiarity with Metaswitch or CSX is advantageous.
- Telecommunications experience is beneficial.
Skills
- Ability to excel in a fast-paced environment and respond effectively to high-priority situations.
- Strong teamwork skills, with the ability to work independently as well.
- Excellent communication skills are essential.
- Outstanding organizational abilities.
- Self-motivated and enthusiastic.
- Proven customer support experience with at least three years in a call center setting preferred.
- Spanish language proficiency is preferred.
Benefits
- We provide a competitive compensation package that includes excellent benefits such as 401K, health insurance, and a competitive starting salary.
-
Technical Support Specialist II
2 weeks ago
Amarillo, Texas, United States AMA TechTel Full timeJob OverviewASK US ABOUT OUR HIRING BONUSAMA TechTel is a rapidly expanding telecommunications firm seeking motivated individuals for our Technical Support team as a Level II Technical Support Specialist.The Technical Support department is responsible for providing inbound assistance for AMA TechTel's extensive range of communication solutions, overseeing...
-
Technical Support Specialist II
1 week ago
Amarillo, Texas, United States AMA TechTel Full timeJob OverviewASK US ABOUT OUR HIRING BONUSAMA TechTel is a leading telecommunications firm experiencing rapid growth, and we are seeking enthusiastic individuals to join our Technical Support team as a Level II Technical Support Representative.The Technical Support division is responsible for providing inbound assistance for AMA TechTel's extensive range of...
-
Administrative Support Specialist
2 weeks ago
Amarillo, Texas, United States TECHNICAL SOLUTIONS Full timeAdministrative Support Specialist PositionAt TECHNICAL SOLUTIONS, we are in search of a meticulous and efficient Administrative Support Specialist to enhance our team. In this role, you will be instrumental in facilitating the seamless functioning of our office and assisting with everyday operational tasks. This position offers a fulfilling opportunity for...
-
Administrative Support Specialist
14 hours ago
Amarillo, Texas, United States TECHNICAL SOLUTIONS Full timeJob Description**Job Summary:**We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Technical Solutions. In this role, you will be responsible for providing administrative support to ensure the smooth operation of our office.Key Responsibilities:Provide exceptional customer service as the first point of...
-
Technical Support Specialist
2 weeks ago
Amarillo, Texas, United States Patterson Full timePatterson is more than just a workplace; it is a partner committed to your success.Our company is characterized by talented individuals who embody a culture focused on people, continuous improvement, and achieving results.In this inspiring environment, opportunities for professional development are abundant.We appreciate the diverse skills and experiences...
-
Technical Support Representative
2 weeks ago
Amarillo, Texas, United States Runbiz Full timeJob OverviewPosition Title: Client Support SpecialistDepartment: Reactive Support ServicesEmployment Type: Full-Time ExemptReporting Structure: Reports to Service ManagerSupervisory Responsibilities: NoneWork Schedule: Monday to Friday, 7:30 AM to 5:30 PM; on-call rotation may be requiredTravel Requirements: Less than 10%Compensation: Salary commensurate...
-
Administrative Support Specialist II
1 week ago
Amarillo, Texas, United States Texas Department of Aging & Disability Services Full timeJob Overview: Administrative Assistant II – Starting Market Rate Salary $36.35 This role involves a variety of administrative responsibilities, including managing phone communications, directing inquiries to the relevant personnel, taking messages, and providing basic information to callers. Tasks include entering data into state and federal automated...
-
Administrative Support Specialist II
1 week ago
Amarillo, Texas, United States Texas Department of Aging & Disability Services Full timeJob Overview: Administrative Assistant II – Starting Market Rate Salary $36.35 This role encompasses a variety of administrative responsibilities, including managing telephone communications, directing callers to the appropriate personnel, taking messages, and addressing fundamental inquiries. Responsible for data entry into state and federal automated...
-
Administrative Support Specialist II
2 weeks ago
Amarillo, Texas, United States Texas Department of Aging & Disability Services Full timeJob Overview: Administrative Assistant II – Competitive Starting Salary $36.35 This role involves a variety of administrative responsibilities including managing phone communications, directing inquiries to the relevant personnel, taking messages, and providing basic information to callers. Responsible for data entry into both state and federal automated...
-
Social Services Specialist II
1 week ago
Amarillo, Texas, United States Texas Department of Aging & Disability Services Full timeJob Title: Social Services Specialist IIJob Summary:We are seeking a highly skilled and experienced Social Services Specialist II to join our team at the Texas Department of Aging & Disability Services. As a key member of our team, you will be responsible for providing complex and comprehensive public health social work and case management services for...
-
Family Support Case Manager II-III
2 weeks ago
Amarillo, Texas, United States Texas Panhandle Centers Full timePosition OverviewRole: Family Support Case Manager II-IIIProgram Focus: Family Support ServicesCompensation:Case Manager II: $43,305.60 AnnuallyCase Manager III: $46,009.60 AnnuallyEmployment Type: Full-timeKey Responsibilities:Maintain professional and ethical communication using Trauma-Informed Care principles.Act as a Family Support Specialist within the...
-
Client Support Specialist
2 weeks ago
Amarillo, Texas, United States Runbiz Full timeJob OverviewPosition Title: Client Support SpecialistDepartment: Reactive Support ServicesReports To: Service ManagerEmployment Type: Full-Time ExemptSupervisory Responsibilities: NoneWork Schedule: Monday to Friday, 7:30 AM to 5:30 PM; on-call rotation may be requiredTravel Requirements: Less than 10%Compensation: Salary commensurate with experienceRole...
-
Safety Compliance Specialist II, III, IV, or V
2 weeks ago
Amarillo, Texas, United States Texas Department of Transportation Full timePosition OverviewThe Texas Department of Transportation is seeking a Safety Compliance Specialist II, III, IV, or V to join our team. If you are looking to advance your career within a supportive environment, TxDOT is the ideal organization for you. We provide competitive compensation, excellent benefits, and a focus on work-life balance.At TxDOT, we uphold...
-
IT Support Specialist
7 days ago
Amarillo, Texas, United States Toot'n Totum Full timeAbout the Role:The IT Support Specialist plays a vital role in providing exceptional technical support to the team at Toot 'n Totum. As an integral member of our IT team, you will be responsible for delivering responsive service, maintaining efficient operations, and executing tasks assigned by the IT Leadership team.Key Responsibilities:Responsive Service...
-
Field Support Specialist
5 days ago
Amarillo, Texas, United States Patterson Company LLC Full timeJob SummaryPatterson Company LLC is seeking a skilled Field Support Specialist to join our team. As a Field Support Specialist, you will provide technical support, maintenance, and repair for our software applications and network systems.Key ResponsibilitiesInstall and repair equipment and software applicationsProvide technical support and training to...
-
Client Support Specialist
2 weeks ago
Amarillo, Texas, United States Computer Services Incorporated Full timeJob Title: Client Support SpecialistLocation: Computer Services IncorporatedShift: 9:00 a.m. - 6:00 p.m. CSTPOSITION OVERVIEWClient Support Specialists are dedicated to delivering exceptional service to clients through prompt and precise communication, while collaborating with various departments to address inquiries. They serve as the primary contact for...
-
Social Services Specialist II
1 week ago
Amarillo, Texas, United States Texas Department of Aging & Disability Services Full timeJob Description:**Job Summary:**We are seeking a highly skilled and experienced Social Services Specialist II to join our team at the Texas Department of Aging & Disability Services. As a key member of our Specialized Health and Social Services (SHSS) program, you will be responsible for providing complex and comprehensive public health social work and case...
-
Breastfeeding Support Specialist
2 weeks ago
Amarillo, Texas, United States City of Amarillo, Texas Full timeCOMPENSATION:$11.58 OVERVIEWAre you dedicated to making a difference in the lives of families? Do you have a strong interest in guiding expectant and new mothers through the advantages of breastfeeding? If you find fulfillment in using your technical skills in a supportive role, consider the Breastfeeding Support Specialist position with the Women, Infants,...
-
Technical Assistant
7 days ago
Amarillo, Texas, United States Toot'n Totum Full timeAbout the Role:The IT Support Specialist plays a vital role in providing exceptional technical support to the team at Toot 'n Totum. As an integral member of our IT team, you will be responsible for delivering responsive service, maintaining efficient operations, and executing tasks assigned by the IT Leadership team.Key Responsibilities:Responsive Service...
-
Case Specialist I or II
4 weeks ago
Amarillo, Texas, United States Xcel Energy Full timeJob DescriptionAre you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for. Position SummaryProvide strategic project...