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Technical Assistant

2 months ago

Amarillo, Texas, United States Toot'n Totum Full time

About the Role:

The IT Support Specialist plays a vital role in providing exceptional technical support to the team at Toot 'n Totum. As an integral member of our IT team, you will be responsible for delivering responsive service, maintaining efficient operations, and executing tasks assigned by the IT Leadership team.

Key Responsibilities:

  • Responsive Service Delivery: Respond to service tickets promptly and ensure timely resolution, ensuring optimal system performance and minimizing downtime.
  • Efficient Operations: Maintain a tidy and organized workspace to facilitate efficient operations and foster a conducive environment for problem-solving.
  • Task Execution: Execute tasks assigned by the IT Leadership team competently, meeting established timelines and quality standards.
  • Independent Proficiency: Demonstrate the ability to complete tasks independently, showcasing a strong aptitude for self-directed work.
  • Thorough Documentation: Create comprehensive, peer-reviewed documentation for all procedures, enhancing knowledge sharing and continuity.
  • Effective Communication: Keep a detailed daily field journal and consistently update notes, ensuring clear communication with the Vice President of IT and team members.
  • Professional Growth: Pursue ongoing professional development through education, peer interaction, research, and reading, staying current with industry trends and best practices.

Required Skills & Abilities:

  • Effective Critical Analysis: Utilize strong business acumen and curiosity to drive problem-solving and decision-making.
  • Excellent Communication: Possess excellent written and verbal communication skills, with the ability to effectively convey complex technical information.
  • Conflict Resolution: Demonstrate excellent conflict resolution skills, with a strong self-concept and ability to make informed decisions.
  • Organizational Skills: Possess excellent organizational and time management skills, with a keen attention to detail.
  • Decision Making: Make rapid and thorough decisions, exercising good judgment and accepting personal accountability for areas of responsibility.
  • Integrity: Act with integrity and professionalism, upholding the highest standards of ethics and conduct.

Education & Experience:

  • Education: High School diploma or equivalent.
  • CompTIA A+ Certificate: Obtain CompTIA A+ Certificate within one year of employment.

Physical Requirements:

  • Physical Abilities: Ability to sit (10%), stand (50%), walk (20%), kneel/squat (50%), and bend (50%).
  • Lifting & Pulling: Ability to push, lift, and pull up to 70lbs overhead.
  • Manual Dexterity: Ability to grasp and utilize manual dexterity, including hand/finger coordination and color vision.
  • Accessibility: Must be able to access and navigate each department at the organization's facilities.
  • Height & Distance: Comfortable working 30 feet off the ground and climbing ladders up to 25 feet tall.

About Toot 'n Totum:

Toot 'n Totum is a company committed to bringing passion and customer focus to the business. We strive to create a work environment that is conducive to growth and development, and we are seeking a talented IT Support Specialist to join our team.