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Client Support Specialist

2 months ago

Amarillo, Texas, United States Computer Services Incorporated Full time

Job Title: Client Support Specialist

Location: Computer Services Incorporated

Shift: 9:00 a.m. - 6:00 p.m. CST

POSITION OVERVIEW

Client Support Specialists are dedicated to delivering exceptional service to clients through prompt and precise communication, while collaborating with various departments to address inquiries. They serve as the primary contact for clients, focusing on fostering and sustaining professional relationships.

KEY DUTIES AND RESPONSIBILITIES

  • Establishes and nurtures relationships with clients
  • Addresses inquiries and resolves challenges in a timely manner
  • Exhibits foundational knowledge of application features
  • Relays pertinent information to the appropriate department regarding client concerns
  • Completes assigned responsibilities

PRIMARY OUTCOMES EXPECTED

  • Swift resolution of client issues
  • Provision of accurate and pertinent information
  • Enhancement of client satisfaction

POSITION REQUIREMENTS

Education & Certifications: Technical education or equivalent expertise

Experience: At least one year of relevant experience, with a preference for banking knowledge

Essential Skills:

  • Customer service proficiency
  • Mathematical aptitude
  • Effective communication
  • Analytical reasoning
  • Computer literacy
  • Administrative capabilities
  • Critical thinking
  • Active listening

RELATIONSHIP MANAGEMENT

This role necessitates regular interaction both within the organization and with external clients.

DECISION-MAKING AUTHORITY

Operates under detailed guidelines with occasional decision-making responsibilities.

SUPERVISION AND SUPPORT

Works under general supervision with periodic reviews of work for accuracy.

WORK ENVIRONMENT

The employee must be capable of fulfilling all job responsibilities as outlined.

About the Company:

Computer Services Incorporated is a premier organization specializing in fintech, regtech, and cybersecurity solutions. With a focus on excellence and a customer-centric culture, CSI is committed to advancing businesses through innovative solutions and extensive experience. Offering competitive compensation packages, CSI values its workforce and provides fulfilling career opportunities nationwide.