Client Relations Service Specialist
2 weeks ago
Descripción del Trabajo
Responsabilidades:
· Este puesto será responsable de ofrecer atención al cliente, despachar y gestionar órdenes de trabajo, realizar un seguimiento de las inspecciones de los clientes y gestionar las relaciones generales con los clientes y proveedores.
· Desarrollar una relación positiva y profesional con los contactos asignados de la cuenta, incluyendo un seguimiento oportuno y brindando un excelente servicio al cliente.
· Establecer una comunicación efectiva con los subcontratistas afiliados, incluyendo la transmisión del alcance del trabajo en cada servicio.
· Comunicar de manera efectiva con clientes y afiliados a través de teléfono y correo electrónico.
· Recibir y despachar órdenes de trabajo según las expectativas del cliente.
· Realizar un seguimiento de todas las órdenes de trabajo abiertas y cerradas, incluyendo la actualización de notas de estado en el sistema Great Plains, proporcionando informes con fechas programadas, fechas estimadas de finalización y fechas de cierre.
· Comunicar el estado de todas las órdenes de trabajo a afiliados y clientes, incluyendo un seguimiento diario para asegurar una finalización precisa y oportuna.
· Obtener órdenes de compra de inspección del cliente y despachar las órdenes de trabajo de inspección a los afiliados de manera oportuna.
· Realizar un seguimiento semanal sobre el estado de finalización de las inspecciones.
· Solicitar y presentar propuestas para reparaciones/servicios adicionales y para corregir deficiencias.
· Hacer un seguimiento de las inspecciones completadas con los afiliados para asegurar que los informes, documentos y facturas sean enviados a los Cuentas Nacionales de manera oportuna.
· Revisar el informe de Análisis de Llamadas de su gerente de cuenta y proporcionar estado sobre las órdenes de trabajo.
Sistema de Facturación de Cuentas Nacionales:
· Revisar la cola de gestión de excepciones y la cola de aumento diariamente.
· Aumentar y fijar el precio de los servicios y llamadas de inspección correctamente antes de enviarlos a facturación.
· Revisar toda la documentación para garantizar su integridad y precisión antes de la facturación.
· Revisar los montos NTE (No Exceder) en las órdenes de compra del cliente antes de los aumentos.
Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de raza, color, origen nacional, edad, ascendencia, religión, sexo, orientación sexual, identidad de género, expresión de género, estado civil, discapacidad, condición médica, información genética, embarazo o estado militar o de veterano. Consideramos a todos los solicitantes calificados, incluidos aquellos con antecedentes penales, de manera consistente con las leyes estatales y locales, incluida la Iniciativa de Oportunidades Justas para la Contratación de la Ciudad de Los Ángeles.
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