Client Relations Coordinator
2 weeks ago
Position:
Client Relations Coordinator
Location:
Remote
Overview:
The Client Relations Coordinator is responsible for managing contracts and agreements for client accounts to fulfill organizational goals and meet client satisfaction standards. This role serves as a liaison between clients and the organization.
Key Responsibilities:
1. Oversee and manage multiple client accounts effectively.
2. Analyze client requests, track performance metrics, address complaints, draft proposals, negotiate pricing, and ensure adherence to contracts.
3. Administer contracts by evaluating performance standards and client purchase order requirements.
4. Conduct thorough analyses of delivery timelines, pricing structures, terms, and other contractual elements, ensuring proper documentation is maintained.
5. Develop compliant proposal packages in response to client or contract specifications.
6. Negotiate contract terms in line with legal and organizational policies, ensuring clarity and compliance.
7. Investigate client claims by gathering and analyzing relevant information.
8. Monitor contract performance and assess the necessity for amendments or extensions.
9. Authorize work by processing Sales Orders and providing necessary contract information for order fulfillment.
10. Address and resolve client issues, maintaining communication until resolution.
11. Recommend process improvements based on data analysis and comparative assessments.
12. Serve as the primary contact for assigned client accounts, coordinating visits, presentations, and audits.
13. Foster long-term professional relationships with client procurement teams.
14. Stay updated on industry regulations and compliance standards, ensuring adherence to federal and state requirements.
15. Share expertise with colleagues and contribute to team objectives, including cross-functional projects.
Qualifications:
1. Bachelor's degree in Business Administration or a related field, or equivalent experience.
2. Minimum of two years of relevant experience in customer support or contract management.
Skills and Competencies:
1. Knowledge of warranty and maintenance agreements, industry standards, and regulations.
2. Familiarity with legal requirements in the aerospace sector and government procurement.
3. Proficient in business software and data analysis systems.
4. Strong analytical skills to assess complex problems and propose effective solutions.
5. Excellent negotiation skills to secure favorable terms and pricing.
6. Ability to communicate effectively with team members and clients.
7. Capacity to manage multiple tasks and maintain professional relationships.
8. Willingness to travel as needed for client engagements.
Work Environment:
Regular attendance and the ability to collaborate professionally with colleagues and clients are essential. The role may require occasional travel based on client needs.
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