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Client Relations Coordinator

2 months ago

Irvine, California, United States EBizCharge Full time

Company Overview:

EBizCharge, a leader in integrated payment solutions, is dedicated to enhancing electronic payment processing across various platforms, including ERP, CRM, Mobile, and eCommerce applications. Our solutions are fully compliant with PCI standards and seamlessly integrate with prominent ERP/accounting systems such as QuickBooks, Sage, SAP Business One, Microsoft Dynamics, NetSuite, Epicor, and Acumatica, as well as major online shopping carts like Magento and WooCommerce. We pride ourselves on offering our employees significant earning potential, opportunities for career growth, and a vibrant workplace culture.

Key Responsibilities:

  • Conduct software demonstrations to showcase the functionality of our products and services to prospective clients.
  • Collaborate effectively with Senior Management, Software Development, Project Management, Sales teams, and other departmental members.
  • Support the customer service team by reviewing case records, following up with clients, and managing documentation related to their inquiries and support through remote sessions.
  • Maintain precise records of all interactions and activities within the company’s various databases.
  • Process documentation for new accounts and ensure timely maintenance activities for existing clients.

Required Qualifications:

  • Proactive individual with the ability to quickly learn and work autonomously as well as collaboratively.
  • Previous experience in product training and/or demonstrations is highly preferred.
  • Strong work ethic with flexible availability.
  • Proficient in Microsoft Excel, Word, Outlook, and general computer skills.
  • Able to engage comfortably with a diverse range of professionals.
  • The responsibilities and qualifications outlined above are not exhaustive and additional tasks may be assigned as necessary.
  • Excellent communication skills are essential.

Employee Benefits:

  • Comprehensive employer-paid benefits, including Medical, Dental, Vision, and Life insurance for selected plans.
  • Retirement 401(k) plan with company matching contributions.
  • Access to on-site amenities such as a gym, dry cleaning services, and car wash.
  • Generous paid time off policy, including 9 additional Company Paid Holidays each year.

Job Type: Full-time

The Company is committed to upholding all applicable laws and providing equal employment opportunities. This commitment extends to all individuals involved in Company operations, prohibiting unlawful discrimination against any job applicant, employee, or unpaid intern by any employee of the Company, including supervisors and coworkers.