Client Relations Associate
2 weeks ago
Client Relations Associate
Job Overview
As a vital member of our Customer Service team, the Client Relations Associate is dedicated to delivering exceptional service that reflects the high standards of our esteemed brand. Our associates are committed to providing an unparalleled customer experience that sets us apart in the industry.
Key Responsibilities
- Handle a high volume of incoming calls, addressing inquiries related to order status, inventory checks, tracking shipments, and resolving discrepancies.
- Collaborate with team members to respond to customer queries received through our online platform and email, managing a substantial volume of correspondence daily.
- Assist customers in arranging warranty orders for replacement parts, ensuring a seamless process.
- Support various functions within the Customer Care team, including Order Entry, Order Fulfillment, and Technical Support as needed.
- Maintain a solid understanding of our product offerings to guide customers in selecting the right items for their needs.
Qualifications
- High School Diploma or equivalent required.
- A minimum of 4 years of experience in a customer service role.
- Excellent verbal and written communication skills, coupled with a strong customer service orientation.
- Demonstrated empathy and active listening abilities.
- High level of integrity and professionalism.
- Proficient in Microsoft Office Suite, including Word, PowerPoint, and Excel.
- Strong organizational skills with the ability to multitask effectively in a dynamic environment.
- Flexibility in scheduling to meet business needs.
Additional Information
We are proud to be an equal opportunity employer, welcoming applicants from diverse backgrounds and experiences. We are committed to providing reasonable accommodations for individuals with disabilities throughout the application and interview process.
Job Location
Client Relations Associate
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