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Client Relations Specialist
2 months ago
Client Relations Specialist
Company Overview: Graphic Packaging International is a prominent player in the food and beverage packaging sector, boasting over $4 billion in annual revenue. Our Consumer Packaging Division is dedicated to fostering strong relationships with our clients through effective account management.
Position Summary: The primary role of the Client Relations Specialist is to execute both tactical and strategic processes related to a designated group of customer accounts. This position is part of a collaborative team environment, distinct from a call center, where the focus is on the comprehensive management of assigned accounts. Building long-term relationships and ensuring responsiveness are essential for success in this role.
Key Responsibilities:
- Manage and align information with Sales, Operations, and other support service teams to ensure seamless order fulfillment.
- Utilize Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) effectively.
- Employ SAP for various tasks including I&D requests, pricing inquiries, production orders, and inventory reporting.
- Engage in metrics analysis and Daily Lean Management practices.
- Resolve conflicts and provide solutions by researching scheduling and account receivable issues within the ERP system.
- Exhibit strong competencies in customer focus, effective communication, and team collaboration.
- Demonstrate leadership in short-term projects and progressively take on decision-making responsibilities in order fulfillment processes.
- Maintain a high level of organization and attention to detail while managing multiple priorities.
Required Qualifications:
- Understanding of board substrates, lead times, and ordering processes.
- Basic knowledge of printing, cutting, and finishing operations.
- Ability to meet customer needs promptly while managing competing priorities.
- Minimal supervision required for routine tasks, with guidance needed for complex issue resolution.
About Us: At Graphic Packaging International, we are committed to producing innovative packaging solutions for some of the world's most recognized brands. With nearly 18,000 employees across more than 70 locations globally, we prioritize environmental responsibility and workplace diversity. Our compensation and benefits programs are among the best in the industry, reflecting our dedication to the talented individuals who contribute to our success.
Equal Opportunity Employer: Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated based on their qualifications for the position without regard to race, color, religion, age, gender, national origin, sexual orientation, disability, or any other protected status.
