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Client Relations Specialist

2 months ago

Irvine, California, United States Savage Search Associates Full time
Descripción del Trabajo

Únete a nuestro equipo dinámico como Especialista en Relaciones con Clientes y desempeña un papel fundamental en la creación de experiencias excepcionales para nuestros clientes. En esta posición clave, serás responsable de gestionar las relaciones con los clientes y proporcionar apoyo a todos los departamentos internos, así como trabajar en estrecha colaboración con nuestros minoristas, distribuidores, mayoristas, corredores y consumidores. Como líder en la industria de fabricación de alimentos, buscamos a alguien con una pasión por el servicio al cliente y una habilidad para resolver problemas.

Funciones y Responsabilidades:

Las funciones esenciales que se enumeran a continuación son representativas de las responsabilidades requeridas para este rol, pero no son exhaustivas. La dirección se reserva el derecho de asignar o reasignar tareas según sea necesario, ya sea por razones de adaptación razonable u otras.

  • Atender, filtrar, dirigir llamadas y tomar mensajes de manera profesional utilizando un sistema telefónico de múltiples líneas.
  • Guiar a los clientes para realizar pedidos en línea o asistir con pedidos por teléfono o correo electrónico, gestionar nuevas cuentas y procesar pedidos a través de varios sistemas de CRM.
  • Verificar e imprimir pedidos en línea sincronizados automáticamente con el sistema CRM antes de enviarlos al equipo de cadena de suministro.
  • Gestionar datos de clientes utilizando el sistema CRM de Salesforce.
  • Configurar nuevas cuentas de clientes, crear oportunidades, programar actividades y mantener la información del cliente.
  • Enviar correos electrónicos de bienvenida y materiales de marketing a nuevos clientes después de su primera compra.
  • Procesar pedidos del sitio web mayorista a través de Shopify.
  • Analizar y mantener cuentas clave, asegurando la satisfacción del cliente y alentándolos a explorar una variedad de ofertas de productos.
  • Revisar cuentas de clientes inactivas utilizando la base de datos de ventas y reactivarlas con precios especiales o promociones.
  • Proporcionar conocimientos expertos sobre productos para ayudar a los clientes con consultas y preocupaciones.
  • Construir y mantener relaciones sólidas con los clientes.
  • Convertir prospectos en clientes.
  • Entrenarse para manejar pedidos de distribuidores.
  • Procesar y dar seguimiento a muestras de productos para clientes.
  • Preparar y enviar correo y paquetes salientes.
  • Redactar y mecanografiar correspondencia rutinaria según sea necesario.
  • Organizar y mantener el sistema de archivo y otros registros.
  • Mantener la profesionalidad al manejar asuntos confidenciales y sensibles.
  • Realizar otras tareas asignadas por el gerente.

Calificaciones:

  • Título de asociado (A.A.), o de dos a cuatro años de experiencia relacionada, o una combinación equivalente de educación y experiencia.
  • Experiencia en la industria alimentaria es un plus.
  • Excelentes habilidades de comunicación verbal y escrita.
  • Dominio de Microsoft Office, varios sistemas de CRM, Salesforce, Shopify, etc.
  • Fuertes habilidades interpersonales.
  • Puntual y profesional.
  • Cómodo y profesional por teléfono.
  • Capacidad para entender y seguir instrucciones escritas y verbales.
  • Capacidad para interactuar de manera efectiva con individuos en todos los niveles organizacionales.
  • Compromiso con la excelencia y altos estándares.
  • Fuertes habilidades organizativas con la capacidad de gestionar prioridades y flujo de trabajo.
  • Versatilidad, flexibilidad y disposición para trabajar dentro de prioridades cambiantes con entusiasmo.
  • Dominio de los idiomas principales utilizados en el lugar de trabajo.
  • Apariencia y comportamiento profesional.
  • Capacidad para realizar diversas funciones administrativas y procedimientos contables básicos.

Requisitos Físicos:

Mientras desempeñas las funciones de este trabajo, el empleado debe frecuentemente:

  • Sentarse durante períodos prolongados.
  • Realizar actividades de movimiento repetitivo.
  • Coordinar múltiples tareas simultáneamente.
Descripción de la Empresa

Savage Search Associates es una firma de reclutamiento de servicio completo, de propiedad familiar, que apoya proyectos de búsqueda ejecutiva, gestión, recursos humanos, contabilidad y finanzas, ventas y marketing, operaciones, gestión de construcción y búsqueda administrativa.