Client Relations Coordinator

2 weeks ago

Irvine, California, United States Animal Dermatology Clinic Full time

Job Type

Full-time

Company Overview

Animal Dermatology Group (ADG) stands as the premier veterinary dermatology organization in the United States, dedicated to delivering exceptional specialty care for pets suffering from both acute and chronic skin ailments. With a network of over 20 primary practice locations and numerous satellite facilities across the nation, ADG is supported by a team of more than 60 skilled veterinarians. The organization is committed to excellence in clinical practice, research, and education within the veterinary field. In addition to providing specialized dermatological care, ADG collaborates with general practice veterinarians and engages in drug/product development and clinical trials. Furthermore, ADG hosts the largest residency program accredited by the American College of Veterinary Dermatology, fostering the training of future dermatologists.

Position Overview

The corporate office of Animal Dermatology Group is in search of a Client Relations Coordinator to enhance our team. We seek an individual who embodies the following attributes:

  • Enthusiastic
  • Positive attitude
  • Cheerful demeanor
  • Proactive
  • Dedicated to clinic needs
  • Punctual
  • Willing to mentor and share insights
  • Embraces diversity
  • Adaptable to change
  • Responsible
  • Ability to understand the broader context
Key Responsibilities

The veterinary Client Relations Coordinator will play a crucial role in ensuring the smooth operation of our veterinary practices by managing appointment confirmations through proactive outreach to our pet owner clients and facilitating communication regarding appointment adjustments with individual clinic locations. Additionally, this role will assist with antigen processing services and provide support to ADG corporate services as necessary.

Essential Skills and Qualifications:
  • Outstanding client service abilities
  • Strong telephone communication skills
  • Proficiency in computer applications (Word, Excel preferred)
  • Excellent verbal and written communication skills
  • Ability to thrive in a collaborative team environment
  • Organized and detail-oriented, with the capacity to follow directions
  • Sound decision-making skills and the ability to multitask in a fast-paced setting
Primary Duties:
  • Client service management
  • Outbound communication
  • Answering incoming calls
  • Accurate message taking and appointment scheduling
  • Implementation of marketing strategies
  • Administrative support (data entry, office management)
  • Packaging and fulfillment tasks
Education and Physical Requirements:
  • High school diploma or equivalent is required
  • Experience in a veterinary setting, particularly with veterinary software, is preferred
  • Background in public-facing roles (e.g., restaurant, retail, or service industry) is advantageous
  • Consistent attendance is essential
  • Ability to lift up to 40 pounds
  • Capability to walk, bend, squat, stand, or reach consistently throughout an 8-hour workday
Benefits:
  • Standard 5/8 work week (Monday through Friday) with potential for a 4/10 work week (for full-time employees)
  • Paid vacation (for full-time employees)
  • Paid holidays (for full-time employees)
  • Competitive compensation
  • Monthly bonuses based on clinic dietary sales (for full-time employees)
  • Comprehensive medical, dental, vision, dependent care FSA, and short-term disability options (for full-time employees)
  • Various voluntary benefits, including hospital indemnity, accident, critical illness, etc.
  • 401K plan with employer matching
  • Continuing education opportunities
  • Uniform provision
  • Discounts on services and medications for employee pets

*Some travel may be required.

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