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Client Relations Coordinator

2 months ago

Irvine, California, United States VORTEX INDUSTRIES, LLC. Full time
Job Overview

Vortex Industries LLC stands at the forefront of the Doors/Security Products, Storefront Glass/Glazing, Access Controls, and Material Handling Equipment sectors, catering to Commercial, Industrial, and Retail Facilities. Our extensive range of offerings meets the needs of both large corporations and small businesses, presenting unique challenges and opportunities to enhance safety and efficiency at client locations.

As we continue to grow, we are seeking a dedicated Customer Relations Representative to join our National Accounts Team at our Headquarters.

Key Responsibilities:
  • Deliver exceptional customer service through proactive communication via calls, emails, and correspondence.
  • Understand and address customer needs, ensuring clear expectations are communicated to our Service Centers.
  • Act as a liaison between national accounts and local service centers.
  • Manage inquiries from national account customers regarding orders, estimates, and product/service information.
  • Respond to incoming calls to assist customers and service centers effectively.
  • Maintain confidentiality and security of sensitive customer data.
  • Foster continuous communication with team members and clients.
  • Ensure accurate data entry into customer accounts and databases.
  • Utilize critical thinking and prioritization skills to complete tasks efficiently.
  • Prepare and follow up on quotes for national account customers.
Qualifications:

To excel in this role, candidates should possess the following:

  • Strong interpersonal and time management skills.
  • Excellent verbal and written communication abilities to interact professionally with customers and colleagues.
  • Detail-oriented with a friendly demeanor in customer service.
  • Proficient in MS Office Suite (Word, PowerPoint, Excel).
  • Ability to navigate customer websites and portals.
  • Experience with MRP systems is advantageous.
  • Collaborative mindset with a focus on continuous improvement.
  • Capacity to build and sustain effective business relationships in a team-oriented environment.
  • Adept at multitasking in a fast-paced, dynamic setting.
  • Highly organized with a keen attention to detail.
Education and Experience:

Successful candidates will have:

  • A high school diploma or equivalent (GED).
  • 1 to 3 years of experience in customer service or an administrative role.
  • Experience in B2C environments, particularly in retail, hospitality, or restaurant settings is a plus.
  • Self-motivated with the ability to work independently and meet deadlines.
Work Environment:

The role is office-based, requiring the operation of standard office equipment and the ability to walk short distances. The noise level is moderate.

Please note that this position is not remote.