Airline Customer Service Representative in JFK Airport

1 day ago


Queens, New York, United States Hallmark Aviation Full time
About Hallmark Aviation

Hallmark Aviation is a leading provider of ground handling services for international airlines. Our team of highly skilled and experienced professionals is dedicated to delivering exceptional service to our clients.

Job Summary

We are seeking a highly motivated and organized Customer Service Agent to join our team at JFK International Airport. As a Customer Service Agent, you will be responsible for providing excellent service to our airline clients and their passengers.

Key Responsibilities
  • Provide exceptional customer service to airline clients and their passengers
  • Rotate through various areas of the airport, including check-in counters, departure gates, and customs
  • Effectively navigate through challenges and flight activities to ensure on-time performance
  • Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience
  • Learn behind-the-scenes workings of an international airport
Requirements
  • Eager to learn new skills and take on new challenges
  • Organized and logical thinker with excellent problem-solving skills
  • Ability to adapt quickly to unforeseen situations and prioritize tasks effectively
  • Effective communication and interpersonal skills
  • Computer savvy and proficient in using various software applications
  • At least 18 years of age, high school graduate or equivalent
  • Eligible to work in the United States
  • English proficient, with other languages a plus
What We Offer
  • Paid training with our highly knowledgeable and experienced training department
  • Excellent advancement opportunities
  • Dynamic and fast-paced work environment
  • Voluntary dental, vision, and 401(k) plan
  • Amazon incentives
Equal Opportunity Employer

Hallmark Aviation is an equal opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment.



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