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Automotive Customer Care Specialist

2 months ago

Queens, New York, United States Koeppel Mazda Full time

Automotive BDC Representative Position at Koeppel Mazda

Koeppel Mazda is actively searching for skilled BDC Representatives to enhance our customer engagement efforts. While prior experience is advantageous, we are open to training motivated individuals. This role presents an excellent opportunity for those with a background in the automotive industry or customer service.

Key Responsibilities:

  • Responding to incoming calls and managing appointment scheduling
  • Addressing online inquiries and coordinating appointments
  • Following up with clients post-visit to the showroom
  • Assisting customers in choosing vehicles and promoting available products and services
  • Maintaining precise sales records
  • Staying informed about vehicle features, accessories, and current promotions
  • Participating in staff meetings and training sessions as needed
  • Carrying out additional assigned tasks

Required Qualifications:

  • Clear and friendly speaking voice
  • Proactive and self-motivated
  • Experience in customer service or telephone communication
  • Reliable and punctual
  • Strong organizational and multitasking abilities
  • Exceptional communication skills
  • Competent in computer and internet usage
  • Professional appearance and conduct

Koeppel Mazda provides a competitive salary commensurate with experience, along with benefits including medical, dental, and vision insurance, a 401K plan, paid time off, opportunities for advancement, and more. We are committed to fostering a diverse and inclusive workplace.