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Executive Operations Manager

2 months ago

Seattle, Washington, United States Stonebridge Companies Full time
Job Summary

We are seeking a highly skilled and experienced Executive Operations Manager to join our team at Stonebridge Companies. As a key member of our hotel operations team, you will be responsible for managing the day-to-day operations of our properties, ensuring exceptional guest service and financial profitability.

Key Responsibilities
  • Lead operational managers to success on daily, weekly, monthly, and annual action plans relative to property business plan and financial goals.
  • Ensure compliance with brand standard operating procedures and policies.
  • Plan, organize, facilitate, and/or participate in various hotel and department meetings.
  • Develop and implement plans that improve guest satisfaction and associate satisfaction.
  • Monitor and develop associate performance, particularly operational managers, to include supervision and professional development, scheduling, counseling, evaluations, recognition, and rewards.
  • Interview, hire, and train associates, particularly management level.
  • Monitor service quality, operational efficiency, guest satisfaction, standards compliance, and service and financial measurements.
  • Identify operational performance, productivity, and efficiency gaps and develop measures to correct those deficiencies.
  • Support assigned departments to achieve financial/business plan goals and expectations in accordance with established operating budget, monitoring progress monthly, and implementing controls for expense management.
  • Minimize risk and oversee loss prevention measures in the areas of safety of guests and associates and security of the hotel and property and in accordance with state, federal, and company policies.
Requirements
  • Bachelor's degree (B.A.) from four-year college or university (Hospitality or Hotel Administration preferred); or four years equivalent experience and/or training; or equivalent combination of education and experience.
  • Minimum of two years equivalent experience in a full-service hotel property of similar size and quality. Solid career progression in management of both Rooms and Food & Beverage operations. Thorough understanding of revenue and yield management principles.
  • Position requires ability to work a varied schedule that includes evenings, nights, weekends, and holidays.