Service Operations Associate

1 week ago


Seattle, Washington, United States DHX - Dependable Hawaiian Express Full time

Customer Service Agent

Location: Seattle, WA

Category: Administrative Support

Position Type: Full Time

Status: Non-Exempt

Department: Operations

Position Overview:

Seattle Customer Service Center Agent

ROLE SUMMARY:

  • Address customer service inquiries and provide accurate rate quotes to ensure a high level of customer satisfaction.
  • Manage the processing of bills and documentation at the designated receiving area.

KEY RESPONSIBILITIES:

RECEIVING AREA / BILLING:

  • Receive and manage documents at the receiving area.
  • Update order statuses and shipment details in the system.
  • Accurately assess shipment rates for billing purposes.

CUSTOMER INTERACTION:

  • Respond swiftly to customer inquiries and resolve any issues that arise.
  • Input bookings and collaborate with various departments.

RATE QUOTATIONS:

  • Offer competitive rate estimates to clients.
  • Forward new account leads to the Regional Manager.

ADDITIONAL RESPONSIBILITIES:

  • Oversee mail distribution and maintain office files.
  • Prepare invoices and suggest improvements to procedures.
  • Adhere to quality policies and procedures.

The company maintains a drug-free workplace and implements COVID-19 safety protocols.



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