Senior Technical Program Manager

2 weeks ago

San Francisco, California, United States DocuSign Full time
Company Overview

DocuSign is at the forefront of transforming agreements into streamlined processes. With over 1.5 million clients and a billion users across more than 180 nations, our solutions are designed to enhance business efficiency and simplify everyday tasks. Our Intelligent Agreement Management platform empowers organizations to harness critical data that was previously locked within documents, enabling seamless integration with core business systems.

Role Overview

In this pivotal role, you will collaborate with various teams, including engineering, support, security, compliance, and customer success, to establish robust integration points that foster rapid innovation. As DocuSign undergoes a significant technological and cultural shift from Private Cloud Infrastructure to Public Cloud (Azure), your contributions will be vital in driving operational evolution and cultivating a true DevOps culture.

Key Responsibilities
  • Act as a strategic advisor to the VP, offering insights and constructive feedback to influence direction and priorities.
  • Encourage cross-departmental collaboration and communication, ensuring key messages are effectively conveyed.
  • Promote alignment and teamwork across various departments.
  • Facilitate communication among partners, dismantling silos and fostering a cooperative culture.
  • Develop and uphold administrative frameworks to support efficient decision-making and execution of organizational goals.
  • Design and implement structures and processes that nurture a high-performance culture of continuous improvement.
  • Lead the planning and execution of strategic initiatives, ensuring alignment with the VP's vision and the company's objectives.
  • Oversee critical projects from inception to completion, ensuring timely delivery and exceptional quality.
  • Analyze data and metrics to inform decisions and maintain a connection to operational details.
  • Establish, monitor, and evaluate KPIs and OKRs.
  • Perform additional duties as assigned.
  • Maintain a comprehensive view of projects, anticipating dependencies and potential obstacles.
Job Designation

Hybrid: Employees will split their time between in-office and remote work, with a minimum in-office presence required.

Positions at DocuSign are categorized as In Office, Hybrid, or Remote, specific to the role. Preferred designations are not guaranteed when transitioning within the company.

Qualifications

Basic Requirements
  • A minimum of 15 years of professional experience, including 7 years in leadership roles, primarily within the High-Tech sector.
  • Over 10 years of direct experience working with engineering teams.
  • 5-10 years of experience in engineering or technical program management.
  • Proven track record in fast-paced environments, successfully driving strategic initiatives and achieving results.
  • Ability to manage confidential information with integrity.
Preferred Qualifications
  • Strong inclination for action and ability to juggle multiple priorities effectively.
  • Expertise in Site Reliability, Cloud technologies, and Technical Operations.
  • Self-motivated with a proactive approach to tackling new projects and challenges.
  • Well-honed project management skills, adept at managing competing priorities.
  • Exceptional relationship-building and communication abilities.
  • Outstanding presentation skills.
  • Strong academic background, preferably with a graduate degree.
Wage Transparency

In accordance with applicable laws, the following salary ranges apply:

California: $195,500 - $315,775 base salary

Washington and New York (including NYC metro area): $186,200 - $276,125 base salary

This position is also eligible for bonuses, equity, and benefits.

Global benefits include options for:
  • Paid Time Off: accrued time off and paid company holidays based on region.
  • Paid Parental Leave: up to six months off following the birth, adoption, or foster care placement of a child.
  • Comprehensive Health Benefits Plans: options for employer-paid health plans from day one of employment.
  • Retirement Plans: various retirement and pension programs with potential employer contributions.
  • Learning and Development: opportunities for coaching, online courses, and education reimbursements.
  • Compassionate Care Leave: paid time off for significant life events.
Life at DocuSign

Working Environment

DocuSign is dedicated to fostering trust and creating a more agreeable environment for our employees, clients, and communities. We prioritize listening, honesty, and integrity in our daily operations. At DocuSign, equality is fundamental.

We each share the responsibility to ensure every team member has equal opportunities to succeed, express ideas, build lasting relationships, and engage in meaningful work. You will take pride in your contributions, knowing they help improve the world around us.

Accommodation

DocuSign is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If you require such accommodations, please reach out for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not available in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.

Equal Opportunity Employer

We strive to build a diverse team that reflects our customer base, ensuring all employees feel a sense of belonging and can thrive. We encourage talented individuals with diverse perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer, making hiring decisions based on experience, skills, and a positive attitude. We do not discriminate based on any legally protected category.

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