Sales and Marketing Specialist

2 weeks ago

Hoffman Estates, Illinois, United States Brookdale Hoffman Estates Full time
Position Overview

Recognized for excellence in workplace diversity

Enhance Lives While Advancing Your Career
Brookdale Hoffman Estates is seeking a Sales and Marketing Specialist to join their dynamic team
A Senior Living Community focused on Assisted Living and Independent Living
Current Position:
  • Full Time
  • Monday to Friday with occasional evenings, weekends, and holidays
  • Rotating On-Call every other weekend

Qualifications:

  • Administrative Experience
  • Proficient Computer Skills
  • Strong Communication Skills Required
  • Ability to Collaborate with External Contractors

Early Access to Paycheck with Earned Wage Access available for Hourly Associates

Brookdale is an EXCELLENT place to advance your career
  • We cultivate a supportive environment where all team members work together to ensure every resident feels like family.
  • We offer a diverse and rewarding team atmosphere and are committed to providing our employees with the necessary support.
  • Achieve a healthy work/life balance while building your career.
  • Opportunities for career advancement - Dedicated Career Path available for all roles.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.

To assist our associates in their journey to U.S. citizenship, Brookdale offers to cover fees for naturalization application costs for qualified associates who have been with us for at least a year.

Key Responsibilities

Provides essential marketing support to the sales team to ensure effective execution of sales and marketing initiatives.

Delivers marketing assistance to the community in alignment with strategic marketing and business objectives. Employs sales processes, systems, and documentation to fulfill job responsibilities, track information, compile data and reports, and achieve community revenue targets. Offers administrative support to the Sales Department. Participates in daily sales meetings.Maintains daily communication with community sales leaders and other key associates regarding prospective move-ins. Utilizes sales systems to document pre-residency actions and facilitate communication.Acts as a liaison between new residents and the community by coordinating the move-in process efficiently and warmly, as needed. Ensures completion of necessary paperwork, including care plans, residence preparation, mover scheduling, and community support. Organizes pendants, keys, mailboxes, cable, and storage for new residents.Collaborates with maintenance and operations on unit turnover and keeps unit availability listings updated for the sales team. Works with community sales leaders to identify units ready for the sales pipeline.Assists community sales leaders in planning and executing events, including lead generation and advancement activities, while maintaining and organizing RSVP lists.Ensures the sales office is well-stocked with marketing materials and move-in packets. May request and order marketing resources through company systems.Represents the community and enhances visibility through participation in external events, professional groups, and community engagement as directed by the community sales leader. Leverages relevant community insights and research to assist in planning, coordinating, and implementing monthly prospect and/or referral source activities and events as outlined by the community marketing strategy and sales leader.May handle phone inquiries, serve as a backup for Sales, and log leads in the sales management system as per established protocols.Maintains the office's performance board and prepares data for weekly and monthly reports. Provides sales performance metrics to community sales leaders.Maintains a working knowledge of the lead management system and uses it to generate reports. Inputs sales and marketing activities promptly and according to system standards. Ensures accuracy of information entered into systems.

This job description outlines the primary responsibilities for the referenced position. It is not intended to be an exhaustive list of duties. An associate should perform all tasks as assigned by their supervisor.

Qualifications

Education and Experience

  • High school diploma or General Education Degree (GED) required.
  • A minimum of one year of administrative experience required, preferably in the retirement, hospitality, or healthcare sectors with a strong emphasis on customer service.
  • Additional education may substitute for years of experience.

Certifications, Licenses, and Other Special Requirements None

Management/Decision Making Utilizes limited independent judgment to make decisions based on established guidelines. Resolves issues using standard procedures and knows when to escalate matters to a supervisor.

Knowledge and Skills Possesses a working knowledge of a skill or discipline requiring basic analytical ability. Understands the work environment and processes. Familiar with the organization. Ability to greet staff and visitors courteously. Knowledge of relevant regulations impacting service delivery. Ability to effectively listen and communicate verbally and in writing. Capable of managing time, tasks, and projects in a dynamic setting. Builds trust and acts with integrity in relationships. Assesses and understands customer expectations and needs. Works effectively with diverse personalities and treats individuals with dignity and respect. Proficient in operating personal computers and related software, including Microsoft Office applications. Ability to learn and operate the customer relationship database. Capable of accurate and efficient keyboarding.

Physical Demands and Working Conditions

  • Standing
  • Walking
  • Sitting
  • Using hands and fingers to handle or feel
  • Reaching with hands and arms
  • Talking or hearing
  • Ability to lift: up to 50 pounds
  • Vision
  • Requires interaction with co-workers, residents, or vendors
  • Possible exposure to communicable diseases and infections
  • Occasional travel may be required

Brookdale is an equal opportunity employer and maintains a drug-free workplace.

Compensation Information$22.83 / hour

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