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Housekeeping Manager

2 months ago

Conyers, Georgia, United States AVID Hotel Conyers Full time
Job Title: Housekeeping Manager

Job Summary:

AVID Hotel Conyers is seeking a highly skilled and experienced Housekeeping Manager to join our team. As a key member of our hotel operations, you will be responsible for ensuring the highest standards of cleanliness and quality in our guest rooms and public areas.

Key Responsibilities:

  • Manage the day-to-day activities of the housekeeping department, including planning, scheduling, and organizing work to ensure proper coverage.
  • Communicate and enforce policies, procedures, and standards to ensure consistency and quality in housekeeping services.
  • Partner with Human Resources to handle all hiring, coaching, disciplinary, or other staffing-related actions.
  • Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their job duties.
  • Develop and implement procedures for managing the quality of housekeeping services, including routine inspections and corrective action.
  • Monitor, coordinate, and execute special needs and requests of VIPs and repeat guests.
  • Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction.
  • Control expenses within all areas of housekeeping, including participating in the preparation of the annual departmental operating budget and financial plans.
  • Conduct comprehensive departmental meetings to include a review of procedures and events that warrant special handling.
  • Oversee the Uniform Program for the entire hotel, ensuring that all colleagues have an appropriate amount of uniforms and that all uniforms are in wearable condition.
  • Establish par levels for supplies, equipment, and uniforms, and replenish shortages and other business supplies as needed.
  • Promote teamwork and quality service through daily communication and coordination with other departments.

Requirements:

  • Strong leadership competencies, including the ability to interact with guests, employees, and third parties in a professional manner.
  • Able to multitask, be detail-oriented, and communicate effectively.
  • Must be able to work a flexible schedule that will accommodate the achievement of all business goals and directives.
  • Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
  • Problem-solving, reasoning, motivating, organizational, and training abilities are used often.

Physical Demands:

  • Ability to perform tasks that require carrying or lifting items weighing up to 50 pounds and pushing and/or pulling approximately 100 pounds.
  • Ability to remain stationary for extended periods of time.
  • Frequent movement about the facility.
  • Frequent handling of objects and equipment to maintain the facility.
  • Frequent bending, stooping, and kneeling.