Front Desk Night Audit

2 months ago

Conyers, United States AVID Hotel Conyers Full time

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Your day to day

•Be the warm welcome that kicks off a memorable guest experience

•Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

•Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

•Handle cash and credit transactions

•Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes

•Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns

•Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

•Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed

•Take pride in your appearance and place as a brand ambassador

•Always know what events and activities are on the day's schedule

•Jump into other ad-hoc duties when your colleagues need your help

What we need from you

•Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to

•Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

•Fluency in the local language - extra language skills would be great, but not essential

•Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers

•Flexibility - night, weekend and holiday shifts are all part of the job

•You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential

•Experience - ideally you'll have spent at least one year in a front desk or guest service position

•Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

•True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

•True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

•True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

•True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

What we offer

We'll reward all your hard work with a great salary and benefits - including uniform, great room discount and superb training.

Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

  • Front Desk Night Auditor

    7 days ago

    Conyers, Georgia, United States AVID Hotel Conyers Full time

    Front Desk Night Audit Job DescriptionAVID Hotel Conyers is seeking a skilled Front Desk Night Auditor to join our team. As a Front Desk Night Auditor, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Your Key Responsibilities:Provide exceptional customer service to our guests,...

  • Front Desk Night Auditor

    3 days ago

    Conyers, Georgia, United States AVID Hotel Conyers Full time

    Job DescriptionThe Front Desk Night Auditor is the face of AVID Hotel Conyers, providing a warm and welcoming experience for our guests. As a key member of our team, you will be responsible for handling guest transactions, offering local insights, and anticipating every detail of a friction-free experience.Your Key Responsibilities:Be the warm welcome that...

  • Front Desk Agent

    1 month ago

    Conyers, Georgia, United States AVID Hotel Conyers Full time

    Be the Warm WelcomeWe're looking for a talented Front Desk Agent to join our team at AVID Hotel Conyers. As a Front Desk Agent, you'll be the first point of contact for our guests, setting the tone for their entire stay.Your Key ResponsibilitiesProvide Exceptional Guest Service: Anticipate and meet the needs of our guests, ensuring a seamless and enjoyable...

  • Front Office Manager

    1 month ago

    Conyers, Georgia, United States AVID Hotel Conyers Full time

    Job Title: Front Office ManagerWe are seeking a highly skilled and experienced Front Office Manager to join our team at AVID Hotel Conyers. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service, managing front office operations, and ensuring a seamless guest experience.Key Responsibilities:Front...

  • Front Office Manager

    4 weeks ago

    Conyers, Georgia, United States AVID Hotel Conyers Full time

    Job Title: Front Office ManagerWe are seeking a highly skilled and experienced Front Office Manager to join our team at AVID Hotel Conyers. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service, managing front office operations, and driving revenue growth.Key Responsibilities:Manage front office...

  • Patient Service Representative

    2 months ago

    Conyers, United States WellStreet Urgent Care Full time

    Job description The Patient Service Representative is the first point of contact between the patient and clinical staff. Patient check in, insurance verification, collection of co-pays and balances, various other front office duties. The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the Piedmont Urgent...

  • Front Desk Agent

    4 months ago

    Conyers, United States Apsilon Hotels Full time

    POSITION SUMMARY Provide fast and effective customer service at all times. Check guests in and out while following all established procedures and policies. Ensure guests receive great service throughout their stay. ESSENTIAL DUTIES AND RESPONSIBILITIES -THE ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: Act as the ambassador of the...

  • Customer Service Representative

    4 days ago

    Conyers, Georgia, United States Help A Child Smile Full time

    We are seeking a highly skilled and bilingual receptionist to join our team at Help A Child Smile. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our patients and their families. Your excellent communication skills and ability to work in a fast-paced environment will make you a valuable asset to...

  • Front Office Receptionist

    1 month ago

    Conyers, United States Pittman Construction Full time $18 - $22

    Position Title: RECEPTIONIST/HR ADMIN ASSISTANT must be fluent in both English and SpanishDepartment:   FRONT OFFICEReports to:      Controller Essential Functions/Position Responsibilities:Answer phones and transfer calls.Greet visitors and all walk-ins to the front office.Handle all meetings/ calendar appointments requested from staff Payroll bucket...

  • Administrative Operations Coordinator

    6 days ago

    Conyers, Georgia, United States Rockdale County, Georgia Full time

    Job DescriptionUnder general supervision, performs day-to-day administrative and operational work involving the procurement of assets, administration of the department budget and various contracts, coordination of vendor scheduling for project work and related work involving the coordination of departmental operations.Essential Functions:Handles the...

  • Guest Services Agent

    5 months ago

    Conyers, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Conyers, GA, US, 30012 Property Name: La Quinta by Wyndham Atlanta - Conyers Req Id: 15937 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Atlanta - Conyers location in Conyers , Georgia . **Job Summary** The Guest Service Agent is responsible for providing...

  • Community Relations Director

    3 weeks ago

    Conyers, United States The Retreat At Conyers Full time

    Job DescriptionJob DescriptionDescription:The Retreat at Conyers is seeking a Community Engagement Director to join their team!The Community Engagement Director reports to the Executive DirectorPURPOSESales & Marketing | Community RelationsThe Community Engagement Director is responsible for hands on sales execution at the community level through generating...

  • Community Engagement Director

    20 hours ago

    Conyers, United States The Retreat At Conyers Full time

    Job DescriptionJob DescriptionDescription:The Retreat at Conyers is seeking a Community Engagement Director to join their team!The Community Engagement Director reports to the Executive DirectorPURPOSESales & Marketing | Community RelationsThe Community Engagement Director is responsible for hands on sales execution at the community level through generating...

  • Housekeeper

    4 months ago

    Conyers, United States AVID Hotel Conyers Full time

    POSITION OVERVIEW:Manage the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.DUTIES & RESPONSIBILITIES:Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper...

  • Housekeeper

    2 months ago

    Conyers, United States AVID Hotel Conyers Full time

    POSITION OVERVIEW:Manage the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.DUTIES & RESPONSIBILITIES:Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper...

  • Retail Customer Experience Coordinator

    2 months ago

    Conyers, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • RN - Labor & Delivery

    5 hours ago

    Conyers, United States White Glove Placement Full time

    RN - Labor & Delivery Estimated Gross Weekly Wage $1695 Location ConyersGA Shift Night 3x12-Hour (19:00 - 07:00) Start Date 12/02/2024 Assignment Length 14 weeks Job Type Travel Job ID 2659732 Minimum Requirements State Licensure: A valid RN license in the state of practice Clinical Rotations: Minimum of 2 years recent RN experience Certificaton:...

  • Housekeeper

    1 month ago

    Conyers, United States AVID Hotel Conyers Full time

    POSITION OVERVIEW: Manage the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. DUTIES & RESPONSIBILITIES: Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper...

  • Housekeeper

    4 months ago

    Conyers, United States AVID Hotel Conyers Full time

    POSITION OVERVIEW: Manage the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. DUTIES & RESPONSIBILITIES: Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper...