Client Support Specialist

6 days ago


Fairfield, New Jersey, United States Aston Carter Full time

**Job Title: Client Support Specialist/Order Entry**

**Job Summary:**

Aston Carter is seeking a highly skilled Order Processing Specialist to join our team. As an Order Processing Specialist, you will be responsible for promptly entering purchase orders, partnering with leads to guarantee achievement of service level agreements, and ensuring order entry, order tracking, and delivery are on track.

**Key Responsibilities:**

  • Promptly enter purchase orders to meet or exceed service level agreements.
  • Partner with leads to guarantee achievement of service level agreements.
  • Ensure order entry, order tracking, and delivery are on track, and orders are completed in full, providing status updates throughout the process.
  • Identify gaps in processes and partner with the customer experience team to resolve.
  • Ensure actions align with AAT strategy.
  • Escalate issues as they arise in a timely manner to ensure agility and responsiveness.

**Requirements:**

  • 3+ years of experience in customer operations, order entry within manufacturing or distribution.
  • Bachelor's Degree required.
  • Experience with an ERP System.

**About Aston Carter:**

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

**Diversity, Equity & Inclusion:**

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

  • Hiring diverse talent.
  • Maintaining an inclusive environment through persistent self-reflection.
  • Building a culture of care, engagement, and recognition with clear outcomes.
  • Ensuring growth opportunities for our people.

**Equal Opportunity Employer:**

Aston Carter is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



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