Guest Services Associate
1 day ago
We are seeking a highly skilled and enthusiastic Guest Services Associate to join our team at Wyndham Destinations. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable and enjoyable experience at our resort.
Key Responsibilities- Guest Welcome and Check-in: Greet guests warmly and efficiently, providing a smooth and seamless check-in experience.
- Resort Information and Services: Share knowledge of the resort and surrounding area, providing recommendations and information to guests to enhance their stay.
- Room Assignments and Key Distribution: Assign rooms and distribute keys to guests, ensuring that all necessary information is provided.
- Cash Handling and Transactions: Process cash and credit card transactions accurately and efficiently, following established procedures.
- Guest Inquiries and Concerns: Respond promptly and professionally to guest inquiries and concerns, resolving issues in a timely and satisfactory manner.
- Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to read, write, and understand English.
- Problem-Solving and Adaptability: Demonstrate strong problem-solving skills and adaptability in a fast-paced environment.
- Basic Math Skills and Cash Handling: Possess basic math skills and knowledge of proper cash handling procedures.
- Computer and Office Skills: Have basic computer and office skills, with the ability to learn and adapt to new systems and technologies.
We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as flexible spending accounts, life and accident coverage, disability, and paid time off. We also offer a 401(k) plan with employer match, wellness program, and employee assistance program.
About UsWyndham Destinations is a leading hospitality company that delivers exceptional vacation experiences to millions of travelers worldwide. We are committed to providing a welcoming and inclusive environment for our guests and associates, and we are dedicated to making a positive impact in the communities we serve.
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