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Guest Services Supervisor

2 months ago

Williamsburg, Virginia, United States Bluegreen Vacations Full time

Position Overview:

We are seeking a dynamic and enthusiastic Front Desk Supervisor to oversee our front office operations. This role is essential in ensuring that our guests receive exceptional service and that our front desk team operates smoothly and efficiently.

Key Responsibilities:

  • Supervise and mentor front office staff to maintain high standards of guest service.
  • Respond professionally to guest inquiries and provide accurate information and assistance.
  • Collaborate with various departments including Housekeeping, Maintenance, and Sales to ensure seamless operations.
  • Train and guide team members, addressing any issues that arise to maintain a quality service environment.
  • Foster a positive and productive work atmosphere that encourages teamwork and excellence.

Qualifications:

  • A minimum of one year of experience in a front desk role or two years in the hospitality industry.
  • Strong communication and interpersonal skills.
  • A positive demeanor and the ability to lead and motivate a team.
  • Capability to remain composed under pressure.

Benefits:

  • Four weeks of paid time off.
  • 401K matching program.
  • Comprehensive medical, dental, and vision insurance.
  • Paid parental leave.
  • A safe and enjoyable work environment.
  • Ten paid holidays.
  • Tuition reimbursement for professional development.
  • Opportunities for career advancement.

At Bluegreen Vacations, we prioritize the health and safety of our associates and guests. We adhere to all relevant health guidelines and implement safety protocols to ensure a secure working environment. We are committed to diversity and inclusion, aiming to attract and retain a talented workforce from various backgrounds. Our workplace is drug-free, and candidates may be required to undergo background checks and drug testing.