Guest Services Supervisor

2 weeks ago


Williamsburg, Virginia, United States Bluegreen Vacations Full time

Position Overview:

We are seeking a dynamic and personable Front Desk Supervisor to oversee our front office operations. This role is essential in ensuring that our guests receive exceptional service and support during their stay.

Key Responsibilities:

  • Supervise and guide front office staff to maintain high standards of guest service.
  • Foster a collaborative environment with departments such as Housekeeping, Maintenance, and Sales.
  • Provide timely and accurate information to guests, addressing inquiries and resolving issues professionally.
  • Train and mentor front desk team members, enhancing their skills and performance.
  • Maintain a calm demeanor in high-pressure situations, ensuring guest satisfaction at all times.

Qualifications:

  • Minimum of one year of experience in a front desk role or two years in the hospitality industry.
  • Excellent interpersonal and communication skills.
  • Proven ability to lead and motivate a team.
  • Positive attitude and strong problem-solving abilities.

Benefits:

  • Four weeks of paid time off.
  • 401K matching program.
  • Comprehensive medical, dental, and vision insurance.
  • Paid parental leave.
  • Safe and enjoyable work environment.
  • Ten paid holidays.
  • Tuition reimbursement opportunities.
  • Career growth potential.

At Bluegreen Vacations, we prioritize the health and safety of our associates and guests. We adhere to state and local health guidelines and implement safety protocols to ensure a secure working environment.

We are committed to fostering a diverse and inclusive workplace, welcoming candidates from all backgrounds. Bluegreen Vacations is a drug-free workplace, and candidates must be willing to undergo a background check and drug screening if offered employment.



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