Guest Services Representative

2 weeks ago


Williamsburg, Virginia, United States Westgate Resorts Full time

Position: Front Desk Agent

Company Overview:

Westgate Historic Williamsburg Resort offers spacious accommodations that reflect the charm of the past, providing guests with a unique opportunity to explore American history. Located conveniently near popular attractions, our resort is dedicated to ensuring that guests enjoy a memorable vacation experience.

Role Overview:

As a Front Desk Agent, your primary responsibilities will include:

  • Welcoming and registering guests, assigning them to their rooms.
  • Issuing room keys and providing instructions to the Bellhop.
  • Sorting and managing incoming mail and messages.
  • Handling telephone communications and relaying messages.
  • Responding to guest inquiries regarding hotel services, local attractions, and travel directions.
  • Maintaining accurate records of room availability and guest accounts.
  • Calculating bills, processing payments, and providing change.
  • Making and confirming reservations for guests.
  • Posting charges for room service, dining, and other amenities.
  • Arranging reservations for restaurants, transportation, and entertainment.
  • Assisting guests with the secure storage of valuables.
  • Conducting nightly audits of financial transactions.
  • Listening to guest concerns and providing effective solutions.

Qualifications:

To excel in this role, candidates should possess the following:

  • A high school diploma or equivalent.
  • Relevant experience or training in hospitality is preferred.
  • Strong communication skills, both written and verbal.
  • Ability to engage effectively with guests and team members.

Additional Information:

We are committed to maintaining a safe and healthy environment for our team members. Our comprehensive benefits package includes:

  • Health benefits including medical, dental, and vision coverage.
  • Paid Time Off for vacation, sick leave, and personal days.
  • Paid holidays and a 401K plan with company matching.
  • Access to daily pay options and wellness programs.
  • Tuition assistance and opportunities for professional development.
  • Employee discounts on various services and experiences.

Westgate Resorts is an Equal Employment Opportunity employer, ensuring that all qualified applicants receive fair consideration for employment.



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