Guest Services Representative

2 weeks ago


El Paso, Texas, United States Texas Western Hospitality Group Full time

Position Overview

Location
Texas Western Hospitality Group

Employment Type
Part Time

Role Summary

The Guest Services Representative is responsible for managing guest reservations and collaborating with the reservation center to ensure a seamless experience.


This role involves welcoming guests with a warm demeanor, efficiently checking them into the hotel, and utilizing up-selling techniques to enhance room rates. The representative will prepare for group arrivals and VIP check-ins, ensuring a smooth process.


Key responsibilities include:

  • Greeting and registering guests promptly and courteously.
  • Maintaining confidentiality of guest records with utmost integrity.
  • Answering and directing calls accurately, while taking messages when necessary.
  • Supporting sales and marketing initiatives as directed by management.
  • Managing wake-up call requests and ensuring they are handled properly.
  • Documenting important guest information in the pass-on log.
  • Replenishing and maintaining cleanliness in the continental breakfast area.
  • Ensuring the lobby and common areas are tidy and welcoming.
  • Assisting with laundry tasks as needed.
  • Processing guest check-ins and check-outs, including payment transactions in accordance with established protocols.


The representative will also:

  • Promote hotel services and facilities, staying informed about upcoming events.
  • Address guest inquiries regarding the property and local attractions.
  • Coordinate transportation for guests when required.
  • Utilize creative problem-solving skills to address guest concerns and ensure satisfaction.
  • Resolve minor complaints effectively and escalate major issues to supervisors.
  • Respond promptly to guest requests, ensuring follow-up for satisfaction.
  • Complete daily administrative tasks, including cash handling and documentation of transactions.
  • Maintain accurate records of guest accounts and financial transactions.
  • Communicate messages using various office equipment.
  • Present a professional image through appearance and demeanor.
  • Adhere to company policies and procedures at all times.


Note:
Additional responsibilities may be assigned by management as needed.



  • El Paso, Texas, United States Palette Hotels Full time

    Guest Services Representative - Essential Duties and Responsibilities As a Guest Services Representative, you will be responsible for mid-shift and evening-shift operations. Your role is crucial in providing assistance to Guests and enhancing their overall experience from check-in to check-out. A Guest Services Representative plays a vital role in shaping...


  • El Paso, Texas, United States Palette Hotels Full time

    Guest Services Representative - **Key Responsibilities** As a Guest Services Representative, you will be working during mid-shift and evening hours to provide exceptional assistance to our guests, ensuring a memorable experience from check-in to check-out. Your role is vital in shaping the first impressions of our guests, and you will be expected to perform...


  • El Paso, Texas, United States Texas Western Hospitality Group Full time

    Position OverviewLocationTexas Western Hospitality GroupEmployment TypePart TimeRole SummaryThe Guest Services Representative is responsible for managing guest reservations and collaborating with the reservation center to ensure a seamless experience for all visitors. This role involves checking guests into the hotel efficiently and courteously, utilizing...


  • El Paso, Texas, United States Texas Western Hospitality Group Full time

    Position OverviewLocation Texas Western Hospitality Group Employment Type Part Time Role Summary The Guest Services Representative is responsible for managing guest reservations and collaborating with the reservation center to ensure a seamless experience. Welcomes guests with a warm demeanor, efficiently registers them into the establishment, and utilizes...


  • El Paso, Texas, United States Texas Western Hospitality Group Full time

    Position OverviewLocation Texas Western Hospitality Group Employment Type Part Time Role Summary The Guest Services Representative is responsible for managing guest reservations and collaborating with the reservation center to ensure a seamless experience. Welcomes guests with a warm demeanor, efficiently checking them into the hotel while utilizing...


  • El Paso, Texas, United States ASM Global Full time

    Job Summary: We are seeking a highly skilled and enthusiastic Guest Services Representative to join our team at ASM Global. As a Guest Services Representative, you will be responsible for creating a positive and welcoming environment for our guests.Key Responsibilities:Provide exceptional customer service to guests, responding to their needs and concerns in...


  • El Paso, Texas, United States Palette Hotels Full time

    Job OverviewPosition: Night Auditor at Palette HotelsRole Summary:We are looking for a dedicated Night Auditor to enhance our hospitality team. This role involves managing guest accommodations and identifying opportunities for operational improvements to boost overall efficiency.Essential Skills and Qualifications:Prior experience in customer relations,...


  • El Paso, Texas, United States Topgolf Full time

    Position OverviewAs a vital member of our team, you will be responsible for ensuring an exceptional experience for our guests at Topgolf. Your role will involve a variety of tasks that contribute to the overall enjoyment and satisfaction of our visitors.Key ResponsibilitiesWelcome and engage guests as they arrive, providing them with comprehensive...


  • El Paso, Texas, United States ASM Global Full time

    Job Summary: We are seeking a highly skilled Guest Services Representative to join our team at ASM Global. As a Guest Services Representative, you will be responsible for creating a positive and welcoming environment for our guests.Key Responsibilities:Welcoming guests and setting the tone for a positive experienceProviding exceptional customer service and...


  • El Paso, Texas, United States Plazahotelelpaso Full time

    Hospitality Service RepresentativeThe Plaza Hotel Pioneer ParkOverviewOpportunity: Hospitality Service RepresentativeWelcome, register, and assist guests in a warm and professional manner in accordance with hotel and brand standards.Potential Career PathFront Desk Supervisor or Sales CoordinatorFront Office Manager or Sales ManagerPosition...


  • El Paso, Texas, United States Plazahotelelpaso Full time

    Hospitality Service RepresentativeThe Plaza Hotel Pioneer ParkOverviewOpportunity: Hospitality Service RepresentativeWelcome, register, and assist guests in a warm and professional manner, adhering to hotel and brand standards as well as sustainability practices.Potential Career PathFront Desk Supervisor or Sales Coordinator, Front Office Manager or Sales...


  • El Paso, Texas, United States Plazahotelelpaso Full time

    Position: Guest Services SupervisorCompany: Plaza Hotel Pioneer ParkOverviewThe Guest Services Supervisor is responsible for overseeing front desk operations, ensuring adherence to established standards of guest service, quality, and sustainability.Career Advancement OpportunitiesThis role may lead to positions such as Assistant Front Office Manager, Front...


  • El Paso, Texas, United States Plazahotelelpaso Full time

    Position: Guest Services SupervisorCompany: Plaza Hotel Pioneer ParkOverviewThe Guest Services Supervisor plays a crucial role in overseeing front desk operations, ensuring adherence to established standards of guest service, quality, and sustainability.Career Advancement OpportunitiesThis position may lead to roles such as Assistant Front Office Manager,...


  • El Paso, Texas, United States Plazahotelelpaso Full time

    Position: Guest Services SupervisorCompany: Plaza Hotel Pioneer ParkOverviewThe Guest Services Supervisor is responsible for overseeing front desk operations while adhering to established standards of guest service, quality, and sustainability.Career Advancement OpportunitiesThis role can lead to positions such as Assistant Front Office Manager, Front Office...


  • El Paso, Texas, United States Plazahotelelpaso Full time

    Position: Guest Services SupervisorCompany: Plaza Hotel Pioneer ParkOverviewThe Guest Services Supervisor is responsible for overseeing front desk operations, ensuring adherence to established guest service standards, quality, and sustainability practices.Career Advancement OpportunitiesPotential paths include roles such as Assistant Front Office Manager,...


  • El Paso, Texas, United States Marcus Corporation Full time

    Job Title: Front Desk ClerkPurpose of Position: Welcome and register guests, ensuring prompt and courteous service while managing check-ins and check-outs efficiently.Essential Functions:Facilitate the check-in and check-out process for guests.Provide accurate and relevant information to guests and visitors.Utilize computer systems to input and retrieve...


  • El Paso, Texas, United States Chick-fil-A Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-of-house team, you will be responsible for providing exceptional dining experiences for our guests and ensuring that every interaction is memorable and positive.Key Responsibilities:Provide...


  • El Paso, Texas, United States Esperanto Full time

    Position: Housekeeping Room Attendant Mission StatementEsperanto Developments is a vibrant hospitality management firm dedicated to delivering success to all stakeholders. We accomplish this through a diverse and skilled team that consistently exceeds the expectations of guests, associates, and owners. We effectively bridge the gap between risk and reward,...


  • El Paso, Texas, United States Topgolf Full time

    Job ResponsibilitiesWelcome and engage guests at the bays, sharing insights about Topgolf's offerings.Accurately take and deliver food and beverage orders to guests in a prompt manner.Maintain cleanliness and organization of bay areas, including clearing tables and collecting golf balls.Assist guests with bay setup and provide guidance on utilizing Topgolf...


  • El Paso, Texas, United States The Woodhouse Day Spa - El Paso Full time

    Job OverviewJoin a Leading Day Spa in the Industry!Are you passionate about providing exceptional service?Do you want to be a vital part of a dedicated team?At The Woodhouse Day Spa, recognized as a premier destination for relaxation and rejuvenation, we are looking for Full Time and Part Time Spa Guest Services Coordinators. This role offers an hourly wage...