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Overnight Guest Services Representative
2 months ago
Position: Night Auditor at Palette Hotels
Role Summary:
We are looking for a dedicated Night Auditor to enhance our hospitality team. This role involves managing guest accommodations and identifying opportunities for operational improvements to boost overall efficiency.
Essential Skills and Qualifications:
- Prior experience in customer relations, front desk operations, or similar roles
- Proficient in establishing rapport with guests
- Strong organizational capabilities
- Exceptional written and verbal communication skills
Key Responsibilities:
- Check in and assign rooms to guests
- Verify and confirm reservations made via phone and online
- Address guest inquiries, requests, and concerns
- Process payments from guests upon departure
- Maintain accurate records of occupied rooms and guest details
- Relay important guest information to relevant departments
At Palette Hotels, we are committed to fostering meaningful careers in hospitality for our associates. We offer competitive salaries, comprehensive health benefits, extensive training and development opportunities, pathways for advancement within the organization, and a supportive team-oriented culture where individuals make a significant impact.
Palette Hotels is an equal opportunity employer, adhering to policies that prohibit unlawful discrimination based on any protected characteristics under applicable local, state, and federal laws. This includes race, color, creed, gender, national origin, age, veteran status, or physical or mental disabilities unrelated to job requirements.
Our policies also ensure a drug-free workplace, prohibiting the use, possession, or influence of illegal substances or alcohol during work hours. The use of legally prescribed medications may also be subject to company policy if it affects judgment, performance, or workplace safety.
