Hospitality Service Representative
2 weeks ago
Hospitality Service Representative
The Plaza Hotel Pioneer Park
Overview
Opportunity: Hospitality Service Representative
Welcome, register, and assist guests in a warm and professional manner in accordance with hotel and brand standards.
Potential Career Path
Front Desk Supervisor or Sales Coordinator
Front Office Manager or Sales Manager
Position Requirements
Promptly greet guests and offer assistance with their needs.
Register and allocate guests to their accommodations.
Establish payment methods and verify credit details.
Make and confirm reservations efficiently.
Calculate bills, collect payments, and provide change to guests.
Transmit and receive messages using telecommunication systems.
Respond to guest inquiries and requests promptly.
Address and resolve guest complaints, escalating to management when necessary.
Safeguard guests' valuables in hotel safes or secure deposit boxes.
Perform bookkeeping tasks, including account balancing and audits.
Monitor guest satisfaction scores and strive to enhance overall satisfaction.
Adhere to sustainability practices in line with the company's environmental initiatives.
Maintain safe work practices, utilize protective equipment, and comply with safety standards.
Assist in the breakfast area or help guests with luggage during busy periods.
Ensure comprehensive guest satisfaction.
Carry out additional responsibilities as directed by management.
Experience
High School diploma or equivalent preferred.
Prior customer service experience or equivalent training required.
Familiarity with property management systems preferred.
Work Environment and Context
Work schedule may vary and could include holidays, weekends, and different shifts.
Requires standing for extended periods, walking, lifting up to 25 pounds, and various physical activities.
What We Believe
People Are Our Capability
Hearts That Serve Only Excellence
Stay Nimble - Own It
The Plaza Hotel Pioneer Park is proud to be an equal opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
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