Hospitality Service Representative

2 weeks ago


El Paso, Texas, United States Plazahotelelpaso Full time

Hospitality Service Representative

The Plaza Hotel Pioneer Park

Overview

Opportunity: Hospitality Service Representative

Welcome, register, and assist guests in a warm and professional manner in accordance with hotel and brand standards.

Potential Career Path

Front Desk Supervisor or Sales Coordinator
Front Office Manager or Sales Manager

Position Requirements

Promptly greet guests and offer assistance with their needs.

Register and allocate guests to their accommodations.

Establish payment methods and verify credit details.

Make and confirm reservations efficiently.

Calculate bills, collect payments, and provide change to guests.

Transmit and receive messages using telecommunication systems.

Respond to guest inquiries and requests promptly.

Address and resolve guest complaints, escalating to management when necessary.

Safeguard guests' valuables in hotel safes or secure deposit boxes.

Perform bookkeeping tasks, including account balancing and audits.

Monitor guest satisfaction scores and strive to enhance overall satisfaction.

Adhere to sustainability practices in line with the company's environmental initiatives.

Maintain safe work practices, utilize protective equipment, and comply with safety standards.

Assist in the breakfast area or help guests with luggage during busy periods.

Ensure comprehensive guest satisfaction.

Carry out additional responsibilities as directed by management.

Experience

High School diploma or equivalent preferred.

Prior customer service experience or equivalent training required.

Familiarity with property management systems preferred.

Work Environment and Context

Work schedule may vary and could include holidays, weekends, and different shifts.

Requires standing for extended periods, walking, lifting up to 25 pounds, and various physical activities.

What We Believe

People Are Our Capability
Hearts That Serve Only Excellence
Stay Nimble - Own It

The Plaza Hotel Pioneer Park is proud to be an equal opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

Apply for Hospitality Service Representative

You are about to apply for the Hospitality Service Representative position through another service. We highly recommend logging in or joining our talent network first.

Talent Network Benefits

It’s completely free
Keep track of your applications and saved jobs
Discover other positions that align with your interests
Be among the first to learn about career opportunities that match your interests
Receive notifications when new positions are posted
Get contacted by recruiters for suitable opportunities



  • El Paso, Texas, United States Plazahotelelpaso Full time

    Hospitality Service RepresentativeThe Plaza Hotel Pioneer ParkOverviewOpportunity: Hospitality Service RepresentativeWelcome, register, and assist guests in a warm and professional manner, adhering to hotel and brand standards as well as sustainability practices.Potential Career PathFront Desk Supervisor or Sales Coordinator, Front Office Manager or Sales...


  • El Paso, Texas, United States Texas Western Hospitality Group Full time

    Position OverviewLocationTexas Western Hospitality GroupEmployment TypePart TimeRole SummaryThe Guest Services Representative is responsible for managing guest reservations and collaborating with the reservation center to ensure a seamless experience. This role involves welcoming guests with a warm demeanor, efficiently checking them into the hotel, and...


  • El Paso, Texas, United States Texas Western Hospitality Group Full time

    Position OverviewLocationTexas Western Hospitality GroupEmployment TypePart TimeRole SummaryThe Guest Services Representative is responsible for managing guest reservations and collaborating with the reservation center to ensure a seamless experience for all visitors. This role involves checking guests into the hotel efficiently and courteously, utilizing...


  • El Paso, Texas, United States Texas Western Hospitality Group Full time

    Position OverviewLocation Texas Western Hospitality Group Employment Type Part Time Role Summary The Guest Services Representative is responsible for managing guest reservations and collaborating with the reservation center to ensure a seamless experience. Welcomes guests with a warm demeanor, efficiently registers them into the establishment, and utilizes...


  • El Paso, Texas, United States Texas Western Hospitality Group Full time

    Position OverviewLocation Texas Western Hospitality Group Employment Type Part Time Role Summary The Guest Services Representative is responsible for managing guest reservations and collaborating with the reservation center to ensure a seamless experience. Welcomes guests with a warm demeanor, efficiently checking them into the hotel while utilizing...


  • El Paso, Texas, United States Wyndham Hotels & Resorts Full time

    Position Title: Guest Services AgentLocation: El Paso, TX, USProperty Name: La Quinta by Wyndham El Paso - East LomalandJob Overview:The Guest Services Agent plays a crucial role in delivering exceptional service to all visitors during their stay. This position is responsible for ensuring a seamless check-in and check-out experience while optimizing room...


  • El Paso, Texas, United States Palette Hotels Full time

    Guest Services Representative - Essential Duties and Responsibilities As a Guest Services Representative, you will be responsible for mid-shift and evening-shift operations. Your role is crucial in providing assistance to Guests and enhancing their overall experience from check-in to check-out. A Guest Services Representative plays a vital role in shaping...


  • El Paso, Texas, United States Palette Hotels Full time

    Guest Services Representative - **Key Responsibilities** As a Guest Services Representative, you will be working during mid-shift and evening hours to provide exceptional assistance to our guests, ensuring a memorable experience from check-in to check-out. Your role is vital in shaping the first impressions of our guests, and you will be expected to perform...


  • El Paso, Texas, United States First Command Financial Services, Inc. Full time

    About First Command Financial Services, Inc.First Command Financial Services, Inc. is a leading provider of financial planning and wealth management services to the military community. Our mission is to empower service members and their families to achieve financial security and independence.Job SummaryWe are seeking a highly motivated and experienced...


  • El Paso, Texas, United States UniFirst Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at UniFirst. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving any issues that may arise.Key ResponsibilitiesHandle customer...


  • El Paso, Texas, United States ASM Global Full time

    Job Summary: We are seeking a highly skilled Guest Services Representative to join our team at ASM Global. As a Guest Services Representative, you will be responsible for creating a positive and welcoming environment for our guests.Key Responsibilities:Welcoming guests and setting the tone for a positive experienceProviding exceptional customer service and...


  • El Paso, Texas, United States Sedgwick Full time

    About UsSedgwick is a leading provider of claims management and benefits services. We are committed to delivering exceptional service to our clients and their customers.Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for expediting...


  • El Paso, Texas, United States Gpac Full time

    About the RoleA well-established, national Graphics & Signage Company is seeking a highly driven and motivated Customer Service Representative to join their team. This growing organization offers its clients valuable knowledge and expertise in Signage & Graphics Sales.The Customer Service Representative is a key role reporting directly to management and is...


  • El Paso, Texas, United States Sumitomo Wiring Systems (USA) Full time

    Position at Sumitomo Wiring Systems (U.S.A.), Inc.Customer Service RepresentativeSumitomo Wiring Systems (U.S.A.), Inc., part of the Sumitomo Electric Group, is seeking a dedicated full-time Customer Service Representative.Role Overview:Client Relations: Serve as the primary contact for designated customer accounts and manufacturing locations.Order...


  • El Paso, Texas, United States Chick-fil-A Full time

    Become a Part of Chick-fil-A's FamilyAt Chick-fil-A, the role of a Team Member is more than just employment; it represents a pathway to personal and professional growth. Team Members are dedicated to delivering outstanding service and high-quality meals in a friendly atmosphere.About Chick-fil-A:Chick-fil-A is a cherished fast-food establishment recognized...


  • El Paso, Texas, United States Caliber Collision Repair Services Full time

    About Caliber Collision Repair ServicesWe are a leading provider of collision repair services, dedicated to delivering exceptional customer experiences.Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our service center, you will be responsible for providing top-notch service...


  • El Paso, Texas, United States Home Insurance Agency Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at the Home Insurance Agency. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring a positive experience for our clients.Key ResponsibilitiesRespond to...


  • El Paso, Texas, United States Sedgwick Full time

    About the RoleSedgwick is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Service Team, you will play a critical role in providing exceptional service to our clients and customers.Key ResponsibilitiesAssign new claims to the appropriate claims handler, ensuring...


  • El Paso, Texas, United States Lowes Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting a positive shopping experience.Key ResponsibilitiesProvide exceptional customer...


  • El Paso, Texas, United States Crystal Martinez - State Farm Agent Full time

    Job OverviewThis is a remote role that requires bilingual Spanish and prior experience with State Farm. As a Customer Service Representative for Crystal Martinez - State Farm Agent, you will be responsible for establishing customer relationships and following up with customers as needed.Key ResponsibilitiesCustomer Relationship Building: Establish and...