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Guest Services Associate
2 months ago
As a vital member of our team, you will be responsible for ensuring an exceptional experience for our guests at Topgolf. Your role will involve a variety of tasks that contribute to the overall enjoyment and satisfaction of our visitors.
Key Responsibilities
- Welcome and engage guests as they arrive, providing them with comprehensive information about our offerings.
- Efficiently take and serve food and beverage orders, ensuring accuracy and timeliness.
- Maintain cleanliness and organization of bay areas, including clearing tables and managing golf balls.
- Assist guests with setting up their bays and offer guidance on utilizing Topgolf technology.
- Address guest inquiries and resolve any issues with professionalism and care.
- Work collaboratively with team members to foster a positive and memorable atmosphere for guests.
- Embody Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit, and Caring.
- Adhere to all safety and health regulations consistently.
- Prior experience in customer service within the hospitality or restaurant industry is preferred.
- Strong interpersonal and communication abilities.
- Capability to thrive in a fast-paced environment and manage pressure effectively.
- Attention to detail and excellent organizational skills.
- Must meet legal age requirements for serving alcohol as mandated by law.
- Willingness to work during evenings, weekends, and holidays.
The responsibilities outlined above represent the primary functions of the role. Specific situations may necessitate variations in duties performed by individuals in this position.
EEO Statement
Topgolf is dedicated to fostering a diverse and inclusive environment, committed to equal opportunity and the prevention of discrimination and harassment based on legally protected characteristics. We strive to create a respectful and equitable atmosphere for all guests, associates, and partners.
Topgolf is an equal opportunity affirmative action employer and conducts all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law.
Topgolf participates in E-Verify and will provide the federal government with necessary information to confirm employment eligibility.
