Guest Services Supervisor
1 week ago
Position: Guest Services Supervisor
Company: Plaza Hotel Pioneer Park
Overview
The Guest Services Supervisor plays a crucial role in overseeing front desk operations, ensuring adherence to established standards of guest service, quality, and sustainability.
Career Advancement Opportunities
This position may lead to roles such as Assistant Front Office Manager, Front Office Manager, or Assistant General Manager.
Key Responsibilities
- Conduct interviews, select, train, schedule, coach, and support team members to ensure compliance with brand standards and core values.
- Address guest complaints and concerns through thorough investigation and effective resolution strategies.
- Monitor guest satisfaction scores and implement strategies to enhance overall guest experience.
- Engage with guests through lobby ambassador activities, fostering relationships that encourage repeat visits.
- Oversee front office operations in the absence of senior management.
- Manage bookkeeping tasks, including account balancing and audits.
- Handle reservations and confirmations efficiently.
- Promote brand-specific marketing initiatives.
- Welcome guests upon arrival, registering and assigning them to their accommodations.
- Provide guests with welcome packets that include room keys and relevant information.
- Process billing, collect payments, and manage cash transactions.
- Facilitate guest check-out procedures, addressing any dissatisfaction with effective negotiation.
- Develop actionable plans to address service deficiencies.
- Ensure cleanliness and maintenance of the hotel entrance, reception, and public areas.
- Adhere to sustainability practices in line with company guidelines.
- Follow safety protocols and standards as required.
- Perform additional duties as assigned by management.
Qualifications
Preferred qualifications include an Associate's or Bachelor's degree and 1 to 3 years of relevant experience.
Work Environment
This role may require flexibility in work schedules, including shifts during holidays and weekends. Physical demands include standing for extended periods, lifting up to 25 pounds, and various movements such as bending and reaching.
Company Values
We believe in the power of our people, delivering excellence, and maintaining agility in our operations.
The Plaza Hotel Pioneer Park is an equal opportunity employer, committed to diversity and inclusion in the workplace.
-
Guest Services Supervisor
2 weeks ago
El Paso, Texas, United States Plazahotelelpaso Full timePosition: Guest Services SupervisorCompany: Plaza Hotel Pioneer ParkOverviewThe Guest Services Supervisor is responsible for overseeing front desk operations, ensuring adherence to established standards of guest service, quality, and sustainability.Career Advancement OpportunitiesThis role may lead to positions such as Assistant Front Office Manager, Front...
-
Guest Services Supervisor
1 week ago
El Paso, Texas, United States Plazahotelelpaso Full timePosition: Guest Services SupervisorCompany: Plaza Hotel Pioneer ParkOverviewThe Guest Services Supervisor is responsible for overseeing front desk operations while adhering to established standards of guest service, quality, and sustainability.Career Advancement OpportunitiesThis role can lead to positions such as Assistant Front Office Manager, Front Office...
-
Guest Services Supervisor
1 week ago
El Paso, Texas, United States Plazahotelelpaso Full timePosition: Guest Services SupervisorCompany: Plaza Hotel Pioneer ParkOverviewThe Guest Services Supervisor is responsible for overseeing front desk operations, ensuring adherence to established guest service standards, quality, and sustainability practices.Career Advancement OpportunitiesPotential paths include roles such as Assistant Front Office Manager,...
-
Guest Services Representative
2 weeks ago
El Paso, Texas, United States Texas Western Hospitality Group Full timePosition OverviewLocationTexas Western Hospitality GroupEmployment TypePart TimeRole SummaryThe Guest Services Representative is responsible for managing guest reservations and collaborating with the reservation center to ensure a seamless experience. This role involves welcoming guests with a warm demeanor, efficiently checking them into the hotel, and...
-
Guest Services Housekeeper
2 weeks ago
El Paso, Texas, United States Esperanto Full timePosition: Housekeeping Room Attendant Mission StatementEsperanto Developments is a vibrant hospitality management firm dedicated to delivering success to all stakeholders. We accomplish this through a diverse and skilled team that consistently exceeds the expectations of guests, associates, and owners. We effectively bridge the gap between risk and reward,...
-
Guest Services Representative
2 weeks ago
El Paso, Texas, United States Texas Western Hospitality Group Full timePosition OverviewLocation Texas Western Hospitality Group Employment Type Part Time Role Summary The Guest Services Representative is responsible for managing guest reservations and collaborating with the reservation center to ensure a seamless experience. Welcomes guests with a warm demeanor, efficiently registers them into the establishment, and utilizes...
-
Guest Services Representative
1 week ago
El Paso, Texas, United States Texas Western Hospitality Group Full timePosition OverviewLocation Texas Western Hospitality Group Employment Type Part Time Role Summary The Guest Services Representative is responsible for managing guest reservations and collaborating with the reservation center to ensure a seamless experience. Welcomes guests with a warm demeanor, efficiently checking them into the hotel while utilizing...
-
Guest Services Representative
2 weeks ago
El Paso, Texas, United States Texas Western Hospitality Group Full timePosition OverviewLocationTexas Western Hospitality GroupEmployment TypePart TimeRole SummaryThe Guest Services Representative is responsible for managing guest reservations and collaborating with the reservation center to ensure a seamless experience for all visitors. This role involves checking guests into the hotel efficiently and courteously, utilizing...
-
Guest Services Associate
2 weeks ago
El Paso, Texas, United States Marcus Corporation Full timeJob Title: Front Desk ClerkPurpose of Position: Welcome and register guests, ensuring prompt and courteous service while managing check-ins and check-outs efficiently.Essential Functions:Facilitate the check-in and check-out process for guests.Provide accurate and relevant information to guests and visitors.Utilize computer systems to input and retrieve...
-
Guest Services Representative
2 weeks ago
El Paso, Texas, United States Palette Hotels Full timeGuest Services Representative - Essential Duties and Responsibilities As a Guest Services Representative, you will be responsible for mid-shift and evening-shift operations. Your role is crucial in providing assistance to Guests and enhancing their overall experience from check-in to check-out. A Guest Services Representative plays a vital role in shaping...
-
Guest Services Representative
2 weeks ago
El Paso, Texas, United States Palette Hotels Full timeGuest Services Representative - **Key Responsibilities** As a Guest Services Representative, you will be working during mid-shift and evening hours to provide exceptional assistance to our guests, ensuring a memorable experience from check-in to check-out. Your role is vital in shaping the first impressions of our guests, and you will be expected to perform...
-
Guest Services Associate
1 week ago
El Paso, Texas, United States Topgolf Full timePosition OverviewAs a vital member of our team, you will be responsible for ensuring an exceptional experience for our guests at Topgolf. Your role will involve a variety of tasks that contribute to the overall enjoyment and satisfaction of our visitors.Key ResponsibilitiesWelcome and engage guests as they arrive, providing them with comprehensive...
-
Guest Services Associate
2 weeks ago
El Paso, Texas, United States Topgolf Full timeJob ResponsibilitiesWelcome and engage guests at the bays, sharing insights about Topgolf's offerings.Accurately take and deliver food and beverage orders to guests in a prompt manner.Maintain cleanliness and organization of bay areas, including clearing tables and collecting golf balls.Assist guests with bay setup and provide guidance on utilizing Topgolf...
-
Spa Guest Services Coordinator
2 weeks ago
El Paso, Texas, United States The Woodhouse Day Spa - El Paso Full timeJob OverviewJoin a Leading Day Spa in the Industry!Are you passionate about providing exceptional service?Do you want to be a vital part of a dedicated team?At The Woodhouse Day Spa, recognized as a premier destination for relaxation and rejuvenation, we are looking for Full Time and Part Time Spa Guest Services Coordinators. This role offers an hourly wage...
-
Overnight Guest Services Coordinator
1 week ago
El Paso, Texas, United States Palette Hotels Full timeJob OverviewPosition: Night Auditor at Palette HotelsRole Summary:We are looking for a dedicated Night Auditor to enhance our operations. This role involves managing guest accommodations and pinpointing opportunities for operational enhancements.Essential Skills and Qualifications:Prior experience in customer service or front desk operationsAbility to...
-
Overnight Guest Services Representative
2 weeks ago
El Paso, Texas, United States Palette Hotels Full timeJob OverviewPosition: Night Auditor at Palette HotelsRole Summary:We are looking for a dedicated Night Auditor to enhance our hospitality team. This role involves managing guest accommodations and identifying opportunities for operational improvements to boost overall efficiency.Essential Skills and Qualifications:Prior experience in customer relations,...
-
Guest Room Cleaning Specialist
1 week ago
El Paso, Texas, United States Esperanto Full timePosition: Housekeeping Room Attendant Company Overview Esperanto Developments is a forward-thinking hospitality management organization dedicated to delivering success to all stakeholders involved. Our achievements stem from a diverse and skilled team that consistently surpasses the expectations of guests, employees, and property owners. We effectively...
-
Guest Service Specialist
1 week ago
El Paso, Texas, United States Desert Oak Barbecue Full timeDesert Oak Barbecue is actively seeking enthusiastic individuals for the role of Front of House Team Members to become a vital part of our family-oriented establishment. As a member of our Front of House Team, you will play a crucial role in shaping our guests' experiences, ensuring they feel welcomed and valued. While our dedicated kitchen staff works...
-
Bakery Operations Supervisor
2 weeks ago
El Paso, Texas, United States Nothing Bundt Cakes Full timePosition Overview:The Nothing Bundt Cakes (NbC) Bakery Operations Supervisor collaborates closely with the Bakery Manager and team members to ensure the production of top-quality cakes, foster a friendly and inviting atmosphere, and deliver an exceptional guest experience. Key Responsibilities:1. Assist the Bakery Manager in overseeing daily operations and...
-
Culinary Operations Supervisor
1 week ago
El Paso, Texas, United States CKB Downtown LLC Full timeCulinary Operations SupervisorCKB Downtown LLC is seeking a committed professional to enhance our guests' dining experiences through exceptional kitchen management.Key Responsibilities:Direct and manage all kitchen operationsEnsure guest satisfaction by addressing service concernsUphold standards for ingredient quality and food preparationTrain and mentor...