Customer Engagement Manager
2 weeks ago
Position Overview
The Customer Success Manager plays a pivotal role in fostering and sustaining productive, long-term partnerships with key decision-makers and influencers within a designated portfolio of client accounts.
Key Responsibilities
- Cultivate robust relationships with clients, engaging with essential business leaders and stakeholders while generating comprehensive sales reports.
- Address client inquiries, collaborate with production teams daily, and pinpoint new business prospects within existing accounts.
- Negotiate service and product terms with clients, adhering to management's established guidelines.
- Coordinate with cross-functional internal teams (including Production, Projects, Customer Service, Product Development, and Sales) to enhance the overall customer experience.
- Ensure timely delivery of client campaigns and execute follow-through activities effectively.
- Develop and implement multi-channel, integrated proposals and programs utilizing the company's print, digital, and online resources.
Qualifications
- Bachelor's Degree or equivalent relevant experience.
- A minimum of 5 years of experience in Account Management, Customer Success, or a related field.
- Solid understanding of business operations, financials, products/services, and market dynamics.
- Exceptional organizational, communication (both written and verbal), and presentation skills.
- Capability to manage individual territory/accounts and allocate resources effectively.
- Proficient in collaborating and communicating professionally with diverse stakeholders.
- Familiarity with Salesforce (SFDC) is highly preferred.
- Proficient in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel, etc.).
Travel Requirements
Approximately 25% travel (once per quarter) for company meetings.
Work Environment
Standard office setting. The above descriptions are intended to outline the general nature and level of work typically performed by individuals in this role and are not exhaustive of all duties and responsibilities.
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