Enterprise Customer Success Specialist
2 weeks ago
Enterprise Customer Success Manager - Skilljar
Skilljar is seeking a committed Enterprise Customer Success Manager to enhance our expanding team.
In this position, you will collaborate closely with our enterprise and strategic clients to ensure they meet their business goals through the effective utilization of Skilljar's platform.
Key Responsibilities:
- Foster customer relationships after product launch
- Comprehend customer objectives and propose tailored strategies
- Facilitate Quarterly Business Reviews
- Formulate strategic plans for client accounts
- Identify opportunities for account expansion
- Represent the customer's voice within the organization
- Monitor customer health metrics and implement risk mitigation strategies
- Partner with the support team to address and resolve issues
Qualifications:
- Over 8 years of experience in customer success or account management
- Proven experience with enterprise-level accounts
- Proficient in engaging with C-level executives
- Highly organized with excellent communication abilities
- Familiarity with enterprise information systems
- Capability to excel in a dynamic and ambiguous environment
- Bachelor's degree or equivalent professional experience
Skilljar Compensation Philosophy:
- Clear and transparent salary ranges
- Eligibility for equity grants and bonuses
Base Salary:
$115,000
Employee Benefits:
- Comprehensive health coverage including medical, dental, vision, and life insurance
- Flexible paid time off and parental leave
- Technology reimbursement, 401(k) plan, stock options, and Employee Assistance Program
- Supportive company culture with various social engagement activities
About Skilljar:
Skilljar is the premier enterprise customer training platform utilized by leading global organizations. We are committed to delivering outstanding tools for customer and partner engagement. Our team is passionate about education and guided by startup principles.
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