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Customer Engagement Specialist

2 months ago

Madison, Wisconsin, United States Broadridge Full time

About Broadridge

Are you dedicated to delivering exceptional customer experiences and eager to advance your professional journey? Broadridge is on the lookout for a Client Services Representative to enhance our remote workforce. In this position, you will play a crucial role in fostering effective communication with our clients, facilitating training sessions, and advocating for our digital solutions and offerings.

Key Responsibilities:

  • Manage both incoming and outgoing communications
  • Build and sustain client relationships
  • Deliver educational support and assistance to customers
  • Oversee troubleshooting and resolution of client inquiries

Required Qualifications:

  • Proven experience in customer service
  • Preferred Bachelor's Degree
  • Competence in Microsoft Office Suite
  • Outstanding communication and organizational abilities
  • Capability to collaborate effectively within a team

At Broadridge, we prioritize diversity and inclusion, striving to cultivate a welcoming work atmosphere for all team members. We are committed to empowering and celebrating all aspects of diversity within our community.