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Customer Service Banker
1 week ago
Position: Universal Banker
The Universal Banker plays a vital role in delivering top-notch customer assistance by managing various teller operations, sales initiatives, and service offerings. This position demands a proactive approach in promoting and providing financial solutions while ensuring a high standard of customer satisfaction. The Universal Banker collaborates closely with the banking team to meet service and sales goals.
- Promote and sell a range of financial solutions
- Manage teller transactions efficiently
- Deliver outstanding customer service
- Utilize effective sales techniques
- Engage with prospects and existing customers
- Oversee key customer relationships
- Uphold confidentiality and security standards
- Address and resolve customer inquiries
- Stay informed about retail banking products
- Work in harmony with the banking team
- Maintain accurate cash management
- Compile necessary reports and documentation
- Adhere to all regulatory requirements
- Handle the opening and closing of the banking center
Qualifications:
- High School Diploma or GED equivalent
- 1-3 years of experience in sales and customer service
- Strong attention to detail
- Experience working in a team-oriented environment
- Proficient in cash handling and balancing
- Ability to manage multiple tasks effectively
- Familiarity with MS Office applications
- Comply with the Federal Deposit Insurance Act requirements
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