Manager of Community Engagement Programs, SC WI

2 weeks ago

Madison, Wisconsin, United States Down Syndrome Association of Wisconsin Full time

Position Title:
Manager of Community Engagement Programs, SC WI

Location:
South Central Wisconsin

Reports To:
Assistant Director of Community Engagement Programs

Status:
Full-time (40 hours per week) on site with travel to other locations

Pay:

DOE
Are you seeking a role that adds meaning to your life? Do you aspire to make a positive impact in the lives of individuals with disabilities? If you are ready to become part of a team that values its members and fosters a supportive culture, then this opportunity at the Down Syndrome Association of Wisconsin is for you.

Overview


The Down Syndrome Association of Wisconsin is a statewide non-profit organization committed to enhancing the lives of individuals with Down syndrome and related disabilities, along with their families, through advocacy, education, resources, and the sharing of experiences.

We are currently looking for a Manager of Community Engagement Programs in South Central Wisconsin.

The Manager will be responsible for ensuring consistency, compliance, staff training, resource allocation, and business development within DSAW's Community Engagement Programs Department across the region.

This role involves expanding DSAW's site-based, Home and Community-Based Services (HCBS) group programming for individuals in South Central Wisconsin by providing local oversight and coordination, as well as delivering direct services.


The Manager will play a vital role in all facets of program management, including maintaining program fidelity, marketing initiatives to families, participants, and community partners, and overseeing the expansion of DSAW's community programming in the region.

The Manager will serve as the senior leader responsible for the recruitment, hiring, direct supervision, and ongoing training of Community Engagement Program staff throughout South Central Wisconsin.


On the participant side, this includes an active role in the participant lifecycle, which involves: conducting comprehensive intake meetings with new participants, collaborating with individuals and their families to establish goals and plans, enrolling in programs, providing programming services, and ensuring the quality of ongoing services.

We seek a candidate with substantial experience working with individuals with disabilities.

This individual should possess excellent organizational and prioritization skills to effectively manage casework, program fidelity, and scheduling.

The Manager must be an effective communicator, empathetic listener, and proficient problem-solver, capable of assisting participants and their families in implementing plans to achieve their desired outcomes.


To excel in this role, the Manager must be comfortable with technology and able to quickly adapt to new systems. A solid understanding of MS Office/G Suite products is essential, and experience with participant management systems such as Salesforce and scheduling tools is advantageous.

Key Responsibilities

Staff Management


Ensure consistency, compliance, staff training, resource allocation, and business development within DSAW's Community Engagement Programs Department across South Central Wisconsin.

Serve as the senior leader responsible for the recruitment, hiring, direct supervision, and ongoing training of Community Engagement Program staff in the region.

Directly supervise staff, providing constructive feedback and conducting annual performance evaluations.


Monitor service provision through regular check-ins, including weekly, monthly, quarterly, and semi-annual reviews, family engagement surveys, and planning meetings.

Manage staff scheduling and review time sheets.

Regional Sustainability and Growth

Develop and maintain fiscal sustainability across DSAW's current and future sites in South Central Wisconsin.

Balance staffing needs with billing, oversee the regional budget, track expenditures, and set financial goals. Monitor billing, participant authorizations, and expiration dates.


Collaborate with the Assistant Director of Community Engagement Programs and Director of Programs to achieve regional goals.


Expand services through outreach efforts, including personal calls, participation in relevant events, and engagement with funders.


Participant Case Management

Conduct initial consultations, intakes, and assessments for new participants.

Oversee participant goal-setting processes.


Maintain the region's site-based caseload through regular monitoring of DSAW's case management system, ensuring updated goals and records.

Assign and schedule participants with appropriately trained staff members.

Provide regular check-ins with participants and their families.

Act as a member of the wraparound team for participants and their families.

Direct Services Provision

Provide direct instruction at DSAW's SC WI sites, particularly to cover staff absences.

Collaborate with the team to develop, implement, and evaluate a replicable curriculum to support participant skill development.


Maintain and exemplify positive professional relationships and boundaries with participants, guardians, employers, and other significant individuals in their lives.

Advocate for participants as necessary and teach advocacy skills.

Attend required meetings and training sessions.

Monitor participant goals and complete progress documentation.

Qualifications

Bachelor's degree in a relevant field.

5+ years of experience working with families and individuals with developmental disabilities.

Experience in program development is highly desirable.

Supervisory experience is required.

Valid driver's license and insured vehicle are necessary.

Successful completion of a caregiver background check that meets State of Wisconsin requirements.

Interpersonal Skills

Must be a compassionate and mature individual who can connect well with adults.

Demonstrates warmth, insight, interest, and respect for individuals with disabilities.

Willingness to adapt to a flexible schedule.

Able to manage emergency or behavioral situations calmly and effectively.

Team-oriented with a collaborative approach.

Effective communication skills with participants.

Ability to manage multiple tasks and adhere to quality management timelines.

Compensation

This is a salaried position with compensation based on experience. Bilingual candidates are strongly encouraged to apply.

Benefits for Full-Time Employees

Medical, dental, and vision insurance with options for supplemental life, critical illness, and accident insurance.

Employer-paid disability and life insurance.

10 days of PTO, accruing bi-weekly, along with 5 designated holidays and 5 floating holidays.

Monthly phone stipend for personal cell phone use.

Professional development stipend available annually.

Laptop provided for work purposes.

Flexible scheduling options.

Parental leave after one year of service.

8 hours per year allocated for volunteer work at a chosen agency.

Ongoing training opportunities sponsored by DSAW.

Employee referral program with incentives.

Relaxed dress code at supervisor's discretion.

Annual team-building activities.

Join us in our meaningful mission and vibrant culture.

EQUAL OPPORTUNITY EMPLOYER


The Down Syndrome Association of Wisconsin is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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