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Client Success Specialist
2 months ago
Position: Media Campaign Success Coordinator
Employment Type: Full-time Contract
Location: Remote/Hybrid
About Lexipol: Lexipol is dedicated to enhancing community safety by providing first responders and public servants with the tools they need to succeed. Our innovative solutions encompass policy development, training, and wellness support, aimed at improving the quality of life for all community members.
Role Overview: The Media Campaign Success Coordinator is responsible for overseeing digital advertising initiatives, collaborating with various media sponsors focused on the public safety sector. This role is integral to ensuring that advertising campaigns are effectively optimized, yielding significant business value through renewals and upsells.
Key Responsibilities:
- Client Onboarding and Campaign Management (40%): Facilitate the onboarding process for new clients, ensuring a smooth transition and effective campaign setup. Maintain ongoing communication with clients to address their needs and objectives.
- Performance Analysis and Recommendations (40%): Evaluate the performance of media campaigns, providing actionable insights and recommendations based on data analysis. Conduct training sessions to enhance client understanding of campaign tools and metrics.
- Account Health and Growth Strategies (20%): Monitor account health, identifying opportunities for upselling and renewals. Provide responsive consulting to enhance client ROI through innovative solutions.
Qualifications:
- 3-5 years of experience in media sales, advertising, or customer success within a marketing agency.
- Proven track record in managing digital advertising accounts, including social media and email marketing campaigns.
- Strong analytical skills with the ability to interpret data and present insights to clients.
- Excellent communication skills, both written and verbal, with a focus on building strong client relationships.
- Bachelor's degree in a relevant field.
Preferred Skills:
- Familiarity with online advertising metrics and benchmarks.
- Experience in the public safety or local government sector.
Employee Value Proposition: Lexipol values professional growth and is committed to fostering an environment where team members can thrive and contribute to impactful work.
Compensation and Benefits: Lexipol offers a competitive salary and a comprehensive benefits package, including a 401(k) plan with company matching and flexible paid time off.
