Customer Success Advocate

1 week ago


Frisco, Texas, United States HITRUST Full time

HITRUST's Customer Success Manager is a critical role that goes beyond traditional customer support. The ideal candidate will take a holistic ownership mindset of their territory and develop customer relationships that promote retention, growth, and loyalty.


Key Responsibilities:
Onboard new customers to ensure their success.
Facilitate internal support for organizations using the HITRUST Approach to mature their internal information and security program.
Help organizations select the right solution to keep their sensitive data secure.

Expand relationships with key stakeholders to create opportunities for other HITRUST programs and services.

Develop and manage customer relationships to boost satisfaction, increase adoption, and ensure customer retention.

Conduct regular account business reviews to ensure customers have the tools to be successful in their HITRUST initiatives and identify growth opportunities.

Gather customer feedback, document, and communicate customer requests to the Product Management team.
Maintain an in-depth understanding of company products and services.
Manage the renewal engagement process, discuss contract terms, and secure existing client subscription renewals.
Attain account retention and growth goals.
Reconcile and maintain data in Salesforce.
Consistent and regular attendance.

Requirements:
Highly self-motivated and driven to learn and grow.
Bachelor's degree required.
Minimum of two years to five years' experience performing inside sales duties in SaaS.
Healthcare, Financial, or Insurance experience preferred.
Minimum of two years to five years' experience working with Salesforce.
Strong analytical skills required; must be detail-oriented.
Strong written and verbal communication skills required.
Interpersonal project management skills; ability to organize and track project tasks.

About HITRUST:


HITRUST is an information protection standards organization and certifying body that enables organizations to demonstrate their proactive approach to cybersecurity, data protection, and risk mitigation.

Thousands of organizations across industries safeguard their sensitive information using the HITRUST framework, assurance program, and assessment tool to meet their information protection needs.

HITRUST is an equal opportunity employer committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, color, region, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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