Director of Enterprise Customer Success
1 day ago
Lexipol is seeking a seasoned Customer Success leader to drive customer retention, satisfaction, and growth for our enterprise clients. As Director of Enterprise Customer Success, you will lead a team of Senior Customer Success Managers in managing post-implementation enterprise customer experiences, driving uniformity in best practices, and fostering a customer-centric culture.
Key Responsibilities- Lead a team of Senior Customer Success Managers in managing enterprise customer relationships, driving customer satisfaction, and growth.
- Develop and implement scalable customer success practices to drive measurable improvements in Net Revenue Retention (NRR) and Gross Retention Rate (GRR).
- Collaborate with cross-functional teams, including Sales, Product, Support, and Professional Services, to optimize enterprise customer outcomes.
- Monitor and drive key performance indicators (KPIs) including customer satisfaction, product adoption, retention rates, and upsell/cross-sell velocity.
- Minimum 5+ years of experience in a mid-to-senior level Customer Success leadership role, preferably in a SaaS or subscription-based business model.
- Proven experience leading high percentages of company revenues.
- Accomplished record of mentoring and developing senior and junior team members.
- Strong background in implementing scalable customer success practices and driving measurable improvements in NRR and GRR.
- Experience in public safety or related industries is desirable but not required.
- Experience managing P&L and budgets for customer success teams.
- Familiarity with change management principles and the ability to lead teams through organizational transformation.
- Competitive base salary, monthly, quarterly, or annual incentive, and comprehensive benefits package.
- Opportunity to make a difference in the lives of first responders and public servants.
- Collaborative and mission-driven work environment.
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Director of Enterprise Customer Success
1 day ago
Frisco, Texas, United States Lexipol LLC Full timeJob DescriptionLexipol LLC is seeking a seasoned customer-centric leader to drive customer success and growth within the company's enterprise customer base. As the Director of Enterprise Customer Success, you will be responsible for leading a team of Senior Customer Success Managers (CSMs) in managing post-implementation enterprise customer experiences,...
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