Director of Enterprise Customer Success

1 day ago

Frisco, Texas, United States Lexipol LLC Full time
Job Description

Lexipol LLC is seeking a seasoned customer-centric leader to drive customer success and growth within the company's enterprise customer base. As the Director of Enterprise Customer Success, you will be responsible for leading a team of Senior Customer Success Managers (CSMs) in managing post-implementation enterprise customer experiences, driving customer retention, satisfaction, adoption, and upsell/cross-sell velocity.

Key Responsibilities
  • Provide hands-on leadership, mentorship, and professional development to a team of six Senior CSMs.
  • Align the team around best practices and drive uniformity in managing post-implementation enterprise customer experiences.
  • Foster a customer-centric culture with a focus on driving results across key success metrics, including 108% Net Revenue Retention (NRR) and 95% Gross Retention Rate (GRR).
Requirements
  • Minimum of 5+ years in a mid-to-senior level Customer Success leadership role, preferably within a SaaS or subscription-based business model.
  • Proven experience leading high percentages of company revenues.
  • Proven track record of leading and developing customer success teams that support large, enterprise-level customers.
  • Accomplished record of mentoring and developing senior and junior team members.
  • Strong background in implementing scalable customer success practices and driving measurable improvements in NRR and GRR.
Preferred Experience
  • Experience in public safety or related industries is desirable but not required.
  • Experience managing P&L and budgets for customer success teams.
  • Familiarity with change management principles and the ability to lead teams through organizational transformation.
Target Outcomes
  • Enterprise Customer Retention: Maintain or improve Net Revenue Retention (NRR) and Gross Retention Rate (GRR) for enterprise customers.
  • Customer Satisfaction and Advocacy: Drive high customer satisfaction scores NPS/CSAT among enterprise clients.
  • Expansion and Growth in Enterprise Accounts: Increase upsell and cross-sell opportunities within the enterprise customer base.
  • Churn Reduction for Enterprise Clients: Minimize churn among high-value, enterprise-level customers.
  • Streamlined Customer Success Operations: Improve operational efficiency in managing enterprise customer accounts.
  • Strategic Account Planning and Health Monitoring: Develop and implement account health metrics and strategic account plans for each enterprise client.
  • Cross-Functional Alignment and Collaboration: Improve collaboration between Customer Success, Sales, Product, and Professional Services to enhance enterprise client experience.
  • Strategic Customer Relationships: Build strong, strategic relationships with key enterprise customers, acting as an executive sponsor when necessary.
  • Customer Success Metrics and Reporting: Establish clear metrics for enterprise customer success and report on them regularly.
Employee Value Proposition
  • Work for a very seasoned customer-centric leader.
  • Pull from your existing strong Customer Success playbooks and skills and elevate them through mentorship.
  • Competitive salary and bonus structure.
  • Comprehensive benefits package.
  • Professional development opportunities.
  • A collaborative and mission-driven work environment.
  • Be a change agent in a continually evolving company.
  • Own responsibility for our largest customers.
  • Opportunity to jointly develop customer-centric strategies and implement them.
  • Commitment to team growth and development.
  • Opportunity to make a difference rapidly by helping to roll out the strategy.
  • Encouragement of cross-training.
  • Environment fuels cross collaboration with multiple departments.
  • Proven ability to ideate, innovate, and adapt effective strategies and training that drives performance, retention, team morale, our mission while we grow rapidly.
  • Applicable, impactful, and adapted to drive the highest levels of performance.
  • Ability to adapt to rapid paces of change and to inspire others to do the same.
  • Continuous improvement cultural mindset.
The Environment
  • Highly collaborative.
  • Passion filled culture: We have a passion for optimizing public safety.
  • Outcome driven.
  • Join a culture that takes the work seriously, not ourselves. We have a professional sense of humor.
  • Mission forward company: What we do makes a difference in communities.
  • Ever evolving trailblazer mentality that dynamically grows the company in a competitive landscape.

Lexipol LLC is an Equal Opportunity Employer (EOE).

  • Director of Enterprise Customer Success

    1 day ago

    Frisco, Texas, United States Lexipol Full time

    Job DescriptionLexipol is seeking a seasoned Customer Success leader to drive customer retention, satisfaction, and growth for our enterprise clients. As Director of Enterprise Customer Success, you will lead a team of Senior Customer Success Managers in managing post-implementation enterprise customer experiences, driving uniformity in best practices, and...

  • Customer Success Manager

    2 weeks ago

    Frisco, Texas, United States Workday Full time

    About the RoleThe Customer Success Manager plays a critical role in the success and execution of the Medium Enterprise Financial Services and Insurance (FSI) Customer Success team at Workday.As a CSM, you will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering...

  • Enterprise Account Executive

    2 weeks ago

    Frisco, Texas, United States Disability Solutions Full time

    Job Title: Enterprise Account ExecutiveAt Disability Solutions, we're committed to empowering individuals with disabilities to achieve their full potential. As an Enterprise Account Executive, you'll play a critical role in driving business growth and delivering exceptional customer experiences.Job Summary:We're seeking a highly motivated and results-driven...

  • Enterprise Account Executive

    1 day ago

    Frisco, Texas, United States T-Mobile Full time

    Job Title: Enterprise Account ExecutiveAt T-Mobile, we're committed to empowering our employees to drive business success. As an Enterprise Account Executive, you'll play a pivotal role in developing customer relationships and selling products and services to Fortune 1000 companies.Key Responsibilities:Actively pursue and acquire new enterprise logos,...

  • Customer Success Manager

    1 week ago

    Frisco, Texas, United States HITRUST Full time

    About the RoleHITRUST is seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their success and growth with our products and services.Key ResponsibilitiesOnboard new customers and...

  • Enterprise Account Executive

    1 month ago

    Frisco, Texas, United States T-Mobile Full time

    Unlock Your Earning PotentialAt T-Mobile, we're redefining the way businesses buy wireless services. As an Enterprise Account Executive, you'll be part of a dynamic team that's leading the industry in customer care, product innovation, and network excellence.Job OverviewWe're seeking bold, uncompromising sales professionals to bring our products and services...

  • Enterprise Account Executive

    2 weeks ago

    Frisco, Texas, United States T-Mobile Full time

    Unlock Your Earnings PotentialAt T-Mobile, we're redefining the way businesses buy wireless services. As an Enterprise Account Executive, you'll be part of a dynamic team that's leading the industry in customer care, product innovation, and network excellence.Job OverviewWe're seeking bold, uncompromising sales professionals to bring our products and...

  • Enterprise Account Executive

    2 weeks ago

    Frisco, Texas, United States T-Mobile Full time

    Job Title: Enterprise Account ExecutiveAt T-Mobile, we're looking for a highly motivated and results-driven Enterprise Account Executive to join our team. As an Enterprise Account Executive, you will be responsible for developing and executing sales strategies to drive business growth and revenue expansion for our Fortune 1000 clients.Key...

  • Enterprise Account Executive

    4 weeks ago

    Frisco, Texas, United States T-Mobile Full time

    Job Title: Enterprise Account ExecutiveAt T-Mobile, we're looking for a highly motivated and results-driven Enterprise Account Executive to join our team. As an Enterprise Account Executive, you will be responsible for developing and maintaining relationships with Fortune 1000 companies, identifying business needs, and matching them with T-Mobile's...

  • Senior Customer Success Manager

    4 weeks ago

    Frisco, Texas, United States Workday, Inc. Full time

    About the RoleAs a Senior Customer Success Manager at Workday, Inc., you will serve as the primary point of contact for our customers, ensuring their overall satisfaction and success with our products. This role requires a strong understanding of our software solutions and the ability to develop and implement customized success plans to meet the unique needs...

  • Enterprise Account Executive

    2 days ago

    Frisco, Texas, United States T-Mobile Full time

    Transformative Business OutcomesAs an Enterprise Account Executive at T-Mobile, you will drive transformative business outcomes for some of the world's largest and most influential companies. Your role is pivotal in demonstrating T-Mobile's innovative solutions to meet the sophisticated needs of these large organizations.Key Responsibilities:New Logo...

  • Enterprise Account Executive

    2 days ago

    Frisco, Texas, United States T-Mobile Full time

    Unlock Your Earning PotentialAt T-Mobile, we're redefining the way businesses buy wireless services. As an Enterprise Account Executive, you'll be part of a dynamic team that's leading the industry in customer care, product innovation, and network excellence.Key Responsibilities:Develop customer relationships to sell products and services, prospecting,...

  • Senior Customer Success Manager

    6 hours ago

    Frisco, Texas, United States Workday, Inc. Full time

    About the RoleAs a Senior Customer Success Manager at Workday, Inc., you will serve as the primary point of contact for our customers, advocating on their behalf and working closely with our Professional Services and Production Services teams to ensure their success with our solutions.Key ResponsibilitiesDevelop and execute customer success plans to drive...

  • Financial Planning Director

    3 weeks ago

    Frisco, Texas, United States Redwood Software Full time

    Join Our Team as a Financial Planning DirectorWe are seeking a highly skilled Financial Planning Director to join our team at Redwood Software. As a key member of our FP&A organization, you will play a crucial role in building a strong financial foundation for our fast-growing company.About the RoleThis is a hands-on, in-depth analysis role that requires a...

  • Customer Success Manager, CoCounsel

    4 weeks ago

    Frisco, Texas, United States Thomson Reuters Full time

    About the RoleThomson Reuters is seeking a highly skilled Customer Success Manager to join our team, working on the CoCounsel product. In this role, you will be responsible for delivering exceptional customer experiences, ensuring seamless onboarding and training, and driving long-term relationships with clients. As a key member of our Customer Success team,...

  • Enterprise Account Executive

    2 weeks ago

    Frisco, Texas, United States Spectrum Full time

    Unlock Your Potential as an Enterprise Account ExecutiveAre you a sales professional looking to take your career to the next level? Do you have a passion for building strong relationships with clients and driving business growth? As an Enterprise Account Executive at Spectrum, you'll have the opportunity to work with some of the country's biggest brands,...

  • Enterprise Account Executive

    2 days ago

    Frisco, Texas, United States T-Mobile Full time

    Transformative Business OutcomesAs an Enterprise Account Executive at T-Mobile, you will drive transformative business outcomes for some of the world's largest and most influential companies. Your role is pivotal in demonstrating T-Mobile's innovative solutions to meet the sophisticated needs of these large organizations.Key Responsibilities:Actively pursue...

  • Enterprise Account Executive

    2 days ago

    Frisco, Texas, United States T-Mobile Full time

    Job Title: Enterprise Account ExecutiveAt T-Mobile, we're looking for a highly motivated and results-driven Enterprise Account Executive to join our team. As a key member of our sales team, you will be responsible for developing and maintaining relationships with Fortune 1000 companies, identifying business needs, and matching them with T-Mobile's innovative...

  • Enterprise Account Executive

    2 days ago

    Frisco, Texas, United States T-Mobile Full time

    Unlock Your Earnings PotentialAs a dynamic and results-driven Enterprise Account Executive at T-Mobile, you will play a pivotal role in driving transformative business outcomes for some of the world's largest and most influential companies. Your ability to identify and engage new prospects, cultivate meaningful partnerships, and achieve significant business...

  • Financial Planning and Analysis Director

    3 days ago

    Frisco, Texas, United States Redwood Software Full time

    Join Our Team as a Financial Planning and Analysis DirectorWe are seeking a highly skilled Financial Planning and Analysis Director to join our team at Redwood Software. As a key member of our FP&A organization, you will play a crucial role in building a strong financial foundation for our fast-growing company.About the RoleThe Director, FP&A position is a...