Community Resource Center Specialist II
9 hours ago
Join Solugenix Corporation, a leading information technology services company, in our search for a highly skilled Community Resource Center Specialist II. This is a 3+ month contract opportunity based out of Los Angeles, CA (Onsite).
About the Role:The Community Resource Center (CRC) Specialist II plays a vital role in building relationships with community members, client departments, and external stakeholders to promote access to healthcare programs, classes, and preventative services. This position requires excellent communication and interpersonal skills, as well as the ability to work independently and as part of a diverse team.
Key Responsibilities:- Supports the coordination of member-centric customer service to respond to and resolve inquiries and questions.
- Provides guidance and support to inform, guide, and educate members, community residents, and other stakeholders regarding health education programs, benefit information, resources, and support available at client and partner health plan benefits.
- Implements the appropriate approach to identify member or visitor resource needs in complex situations and takes action to link the member/visitor to the appropriate services, programs, or resources.
- Actively identifies gaps in CRC services, resources, and programs, delivers recommendations for new programs, and proposes solutions for the implementation of new services.
- Participates in day-to-day work operations, including opening and closing of the CRC, ordering, and maintaining office supplies, and inventory.
- Associate's degree or equivalent education and/or experience.
- At least 6 months of community work focused on healthcare, public health, or health education, or at least 6 months of operations work experience, community events, leading projects, and supporting relationships with multiple stakeholders.
- Experience with data entry and reporting processes.
- Bachelor's degree.
- Previous experience in child development activities.
- Ability to communicate verbally and in writing.
- Organizational skills.
- Detail-oriented, collaborative, and enthusiastic team player.
- Ability to assist with inquiries and identify creative solutions to assist members and community stakeholders.
- Ability to troubleshoot problem areas and provide optimal customer service for internal and external customers.
This is a 3+ month contract opportunity based out of Los Angeles, CA (Onsite). The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work independently and as part of a diverse team.
Pay Range:$23/hour to $27/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience.
About Solugenix Corporation:Solugenix Corporation is a leading information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world.
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