Help Desk Specialist
3 weeks ago
As a leading provider of cutting-edge technology and consulting solutions, Teksouth Corporation prides itself on supporting government agencies and military operations. We are dedicated to delivering exceptional service to our clients and fostering growth through innovation.
About the Role
The Help Desk Specialist will be responsible for supporting Military Pay, Civilian Pay, Travel Pay, and Case Management System (CMS) operations for Air Force clients. This role requires excellent customer service skills and the ability to work onsite at a designated location.
Key Responsibilities
+ Military Pay Support: Utilize the Joint Military Pay System (JMPS) to address military members' pay inquiries and process transactions effectively.
+ Prepare and process entitlement documents for PCS (Permanent Change of Station) inbound and outbound personnel, including establishing and stopping Basic Allowance for Housing (BAH).
+ Civilian Pay Support: Use the Defense Civilian Payroll System (DCPS) to assist with pay inquiries and transactions for civilian personnel.
+ Provide support for Defense Travel System (DTS) authorizations and vouchers, including answering entitlement questions and preparing DOHA claims.
+ Collaborate with the Air Force Financial Service Center (AFFSC) on manual travel/PCS vouchers, ensuring accurate submissions and resolving rejections.
+ Case Management System (CMS): Create, update, and follow up on CMS cases, ensuring timely resolutions within established deadlines.
+ Close completed cases within 45 days and submit new CMS cases within 5 days of FSO submittal.
+ Respond to customer inquiries via the automated call distribution system, ensuring prompt and accurate resolutions.
+ Provide front counter assistance, fostering positive interactions with customers of all ranks and temperaments.
Required Qualifications
+ Proficiency with Defense Travel System (DTS) and military travel processes.
+ Familiarity with Military Pay and related systems.
+ Experience with Civilian Pay systems.
+ Knowledge of Wide Area Workflow (WAWF).
+ Prior customer service experience within Air Force or Department of Defense (DoD) settings.
Estimated Salary: $55,000 - $65,000 per year
-
Help Desk Support Specialist
2 weeks ago
Washington, Washington, D.C., United States Insight Global Full timeJob OverviewAt Insight Global, we are seeking a highly skilled Help Desk Specialist to join our team.The successful candidate will possess excellent technical skills and strong customer service abilities.
-
Help Desk Specialist
2 weeks ago
Washington, Washington, D.C., United States DP Solutions Full timeEstimated salary: $60,000 - $80,000 per year.Company OverviewAt DP Solutions, we're committed to delivering top-notch IT solutions and exceptional customer service. With over 1,000 satisfied clients across the mid-Atlantic region, we've established ourselves as a leading provider of IT technology solutions in Maryland, Pennsylvania, Virginia, and beyond.Job...
-
Help Desk Engineer
2 weeks ago
Washington, Washington, D.C., United States Global Resource Solutions, Inc. Full timeJob SummaryWe are looking for an enthusiastic and talented individual to fill the role of Help Desk Specialist II at Global Resource Solutions, Inc.The ideal candidate will have a strong background in information technology, excellent problem-solving skills, and the ability to work in a dynamic environment.
-
Washington, Washington, D.C., United States Advantage SCI Full timeJob Title: Help Desk Support Specialist in Personnel SecurityAbout the Company:Advantage SCI, LLC is a leading provider of security and intelligence services to multiple government agencies. Our team is passionate about delivering premiere services to our customers.Job Description:We are seeking an experienced Help Desk Support Specialist in Personnel...
-
Medical Front Desk Coordinator
2 weeks ago
Washington, Washington, D.C., United States Specialist Office Full timeJob SummaryWe are seeking a highly skilled Medical Receptionist to join our team at Specialist Office in Washington, DC. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support.Responsibilities:Greet patients professionally, answer phone calls, and manage faxes, emails, and other forms...
-
Help Desk Support Specialist
2 weeks ago
Washington, Washington, D.C., United States Dynamic Solutions Technology LLC Full timeJob OverviewWe are seeking a highly skilled Tier I Help Desk Support Technician to join our team at Dynamic Solutions Technology, LLC. This full-time position will support a government agency based in Washington, DC.Key ResponsibilitiesProvide first-tier technical support and resolve issues with various devices and software applications.Handle user support...
-
Help Desk Team Lead
2 weeks ago
Washington, Washington, D.C., United States The ACI Group, Inc. Full timeAbout the RoleWe are seeking an experienced IT Support Manager to join our team in Washington DC. As a Technical Service Desk Specialist, you will be responsible for overseeing the Help Desk operations, providing crucial support to our clients, and ensuring efficient resolution of IT issues. This role requires a strong technical background, excellent...
-
Help Desk Leadership
3 weeks ago
Washington, Washington, D.C., United States NEOSTEK, Inc. Full timeAbout the RoleWe are seeking an IT Operations Manager to join our team at NEOSTEK, Inc.In this role, you will be responsible for managing a team of system engineers, network engineers, and help desk analysts.You will develop and maintain documentation and reports to ensure smooth operation of the TS/SCI information systems enclave.Key Requirements:Bachelor's...
-
Help Desk Expert
4 weeks ago
Washington, Washington, D.C., United States Edge Full timeAbout the Role:We are seeking a Help Desk Expert to join our team at Edge. The ideal candidate will have strong technical expertise and excellent communication skills.Key Responsibilities:Provide technical support for end-users on various hardware and software platforms.Utilize the Help Desk tracking system to input details, monitor tickets, and resolve...
-
Help Desk Operations Supervisor
3 weeks ago
Washington, Washington, D.C., United States Lawyers On Demand, a Consilio Company Full timeWe are seeking an experienced professional to fill the role of Help Desk Operations Supervisor at our organization. In this position, you will be responsible for overseeing the daily operations of the help desk, ensuring that all requests for support are handled in a timely and efficient manner. This role reports directly to the IT Department.About the...
-
Senior Help Desk Professional
3 weeks ago
Washington, Washington, D.C., United States CODICE Full timeJob Title: Senior Help Desk ProfessionalEstimated Salary: $70,000 - $100,000 per yearAbout the RoleCODICE is seeking an experienced Senior Help Desk Professional to join its Information Technology Section. The successful candidate will play a key role in delivering top-tier technical support to clients across on-premise and remote locations.Main...
-
Help Desk Incident Manager Specialist
3 weeks ago
Washington, Washington, D.C., United States TekSynap Full timeJob OverviewTekSynap, a leading provider of IT services, is seeking an experienced Help Desk Incident Manager to join our team in Washington D.C. This role offers a competitive salary of $120,000 per year, along with a comprehensive benefits package including health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation...
-
Help Desk Specialist
2 weeks ago
Washington, Washington, D.C., United States Pennant Solutions Group Full timeWe are seeking a skilled Service Desk Technician to join our team at Pennant Solutions Group in Washington, DC.This role supports the Department of State and requires a Top Secret Clearance. Our ideal candidate has hands-on experience as a Service Technician providing Tier 1 and Tier 2 support, with excellent telephone skills and a passion for delivering...
-
Help Desk Technician
2 weeks ago
Washington, Washington, D.C., United States Agil3 Technology Solutions (A3T) Full timeAbout the RoleWe are looking for an experienced Help Desk Technician to join our growing team at A3T. As a key member of our IT department, you will be responsible for providing top-notch technical support and services to our clients.
-
Help Desk Operations Manager
3 weeks ago
Washington, Washington, D.C., United States TekSynap Full timeWe are seeking a seasoned professional to lead our help desk operations in Naval District Washington, DC. As a Help Desk Operations Manager, you will oversee the management of approximately 800 customers, ensuring high levels of customer satisfaction and timely resolution of issues.The ideal candidate will have a minimum of ten years of experience in the...
-
IT Help Desk Professional
2 weeks ago
Washington, Washington, D.C., United States AHU Technologies Inc Full timeAbout the JobWe are looking for an experienced IT Help Desk Professional to provide top-notch technical support and services to our staff. The ideal candidate will have a strong background in computer hardware and software troubleshooting, as well as excellent communication skills.
-
Help Desk Travel Operations Specialist
1 day ago
Washington, Washington, D.C., United States Puyenpa Services LLC Full timeAbout Our CompanyPuyenpa Services LLC is a diverse organization comprised of multiple SBA Certified Native American Tribal 8(a) and multi-certified organizations.We specialize in delivering Information Technology, Management Consulting, and General Construction solutions to the Federal Government and Commercial Sector.Job SummaryWe are seeking a...
-
IT Help Desk Engineer
2 weeks ago
Washington, Washington, D.C., United States DP Solutions Full timeAbout the JobWe are seeking an experienced IT Help Desk Engineer to join our team at DP Solutions. As a Help Desk Engineer, you will be responsible for providing technical support to our clients, including troubleshooting, resolving technical issues, and maintaining accurate documentation of all support interactions.The ideal candidate will have a strong...
-
Help Desk Engineer
3 weeks ago
Washington, Washington, D.C., United States The MIS Department Full timeJob OverviewThe MIS Department, Inc. is seeking an experienced Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting complex issues, and delivering timely solutions.This role requires strong problem-solving skills, excellent communication abilities, and a...
-
Senior Help Desk Engineer
3 weeks ago
Washington, Washington, D.C., United States CODICE Full time**Job Title:** Senior Help Desk EngineerEstimated Salary:$90,000 - $120,000 per yearCODICE is seeking a seasoned Senior Help Desk Engineer to join their Information Technology Section. The successful candidate will play a key role in delivering top-tier technical support to clients across on-premise and remote locations.Key Responsibilities:Provide...