Help Desk Engineer

4 days ago

Washington, Washington, D.C., United States The MIS Department Full time
Job Overview

The MIS Department, Inc. is seeking an experienced Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting complex issues, and delivering timely solutions.

This role requires strong problem-solving skills, excellent communication abilities, and a willingness to learn new technologies. If you have a passion for IT, enjoy working with people, and are looking for a challenging role, this may be the opportunity for you.

Responsibilities:

  • Provide technical support to clients via phone, email, or on-site visits.
  • Troubleshoot and resolve hardware, software, and network issues.
  • Document all interactions and resolutions in our ticketing system.
  • Collaborate with our engineering team to identify and resolve system-wide problems.
  • Develop and deliver training sessions to end-users on various technologies.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 2+ years of experience in IT, customer service, or related field.
  • Intermediate knowledge of computer networks, printers, and operating systems.
  • Experience with Microsoft Azure, InTune, AutoPilot, Google Workspace, EPP, IdP, Zendesk, Okta, Duo Security, Mosyle, Meraki, 1Password, Slack, Teams, and cloud storage solutions such as SharePoint, Google Drive, Dropbox, and Box.
  • Excellent communication and interpersonal skills.

Compensation:

The salary range for this role is $60,000 - $80,000 per year, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) retirement plan with company match, and a generous paid time off policy.

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