Client Retention Specialist
2 weeks ago
Arona Home Essentials stands as a prominent leader in the retail sector, consistently thriving in various economic climates. Our success is rooted in our commitment to excellence, customer satisfaction, and high-quality products and services.
With a network of over 50 locations across multiple states, we are dedicated to providing our customers with exceptional experiences.
Position Summary:
We are seeking a dedicated Client Retention Specialist to join our team. This role is pivotal in ensuring customer loyalty and satisfaction through proactive engagement and support.
Benefits:
As part of our team, you will enjoy a comprehensive benefits package that includes:
- Paid time off encompassing vacation days, personal days, and holidays
- Unlimited bonus and commission opportunities, disbursed monthly
- Company-sponsored life insurance and long-term disability coverage
- Medical, dental, vision, and short-term disability insurance
- 401(k) plan with company matching
- Continuous training and professional development
Key Responsibilities:
- Engage with customers who have not renewed their lease agreements
- Maintain accurate and up-to-date customer records
- Support store operations by assisting colleagues and acting as a key holder in the absence of the General Manager
- Analyze customer payment patterns and provide recommendations to facilitate ownership
- Collect payments and secure customer signatures on lease agreements
- Perform additional tasks as directed by management
Qualifications:
- Demonstrated leadership capabilities
- Strong communication and interpersonal skills
- Professional demeanor
- Proven track record of achieving results
- Ability to learn and apply proper collection procedures
- Effective organizational skills
- Must be at least 21 years of age
- Physical ability to lift and transport merchandise weighing 50 pounds or more
- Bi-lingual skills are advantageous
Requirements:
The Client Retention Specialist must possess a satisfactory driving record, complete a D.O.T. physical/certification, hold a valid driver's license, and adhere to the Arona Home Essentials Driver Qualification Policy. Additionally, the candidate must successfully pass a pre-employment drug screening and criminal background check.
EEOC Statement:
Arona Home Essentials is proud to be an Equal Opportunity Employer.
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