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Bilingual Client Support Specialist

2 months ago

Doral, Florida, United States Marathon TS Full time
Job Overview

Marathon TS is seeking a Bilingual Client Support Specialist to assist a federal agency. In this role, you will be tasked with:

  • Providing comprehensive CALL CENTER assistance to clients.
  • Delivering essential clerical support for various processing tasks.
  • Executing a range of benefit administration and case processing responsibilities as assigned by senior staff.
  • Inputting data accurately into the designated system.
  • Fluency in both English and Spanish is required.


Essential Qualifications:

(1) Education: A high school diploma or GED is mandatory.
(2) Experience: A minimum of six (6) months to one (1) year of experience in an office environment, including roles such as answering phones or retail, showcasing strong keyboard skills, and verbal and written proficiency in English for effective communication with clients.
(3) Role Expectations: The Client Support Specialist will handle incoming participant calls and deliver appropriate customer service in line with established protocols. You will utilize authorized computer systems to retrieve and verify information as prompted by calls. The ideal candidate will provide prompt, efficient, and precise customer service in a professional manner for extended durations, adhering to contract requirements.

Company Overview

Marathon TS offers a comprehensive array of professional services for clients needing support from experts with specialized skills and knowledge in specific technical domains. Additionally, Marathon TS provides IT solutions encompassing strategy, operations, transformation, and mission support.