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Client Success Strategist

2 months ago

Doral, Florida, United States STACK IT Recruitment Full time
Position Overview:


Our client is seeking a dedicated Customer Success Manager to enhance their expanding team.


Role Summary:


In the capacity of Customer Success Manager, your primary responsibility will be to cultivate and sustain robust relationships with clients, discerning their business requirements, and assisting them in utilizing SaaS solutions to fulfill their objectives.

You will act as the main liaison between the client and the organization, ensuring a smooth customer journey, advocating for product adoption, and contributing to revenue enhancement.


Work Arrangement:
Fully On-Site - 5 days a week

Company Culture:


A vibrant tech startup that champions creativity, teamwork, and enjoyment. This organization is not only a leader in the tech sector but also offers the chance to engage in thrilling projects, collaborate with skilled colleagues, and significantly influence your career trajectory.


Key Responsibilities:
  • Serve as the primary contact for all client inquiries, challenges, and escalations.
  • Educate clients on the advantages and functionalities of our solutions to optimize their usage.
  • Identify prospects for upselling or cross-selling additional SaaS products or services.
  • Formulate account strategies and plans to boost client retention and satisfaction.
  • Lead marketing initiatives for your client portfolio, focusing on the SMB B2C sector, particularly in aesthetic medical practices.
  • Collaborate with clients to comprehend their needs and develop and execute their digital marketing strategies.
  • Provide monthly performance reports, offering insightful analysis, recommendations, and opportunities to achieve goals and KPIs.
  • Work alongside graphic designers to articulate each client's needs and vision, assisting in the creation of unique and contemporary landing pages.
  • Ensure that projects and campaigns are executed accurately, effectively, within budget, and on schedule.

Qualifications:
  • Experience in both SaaS and Digital Marketing is essential.
  • A background in healthcare is advantageous.
  • Must be enthusiastic, reliable, and eager to learn, while also being action-oriented.
  • 3-5 years of experience in Customer Success or Account Management within a SaaS environment.
  • Possess clear and thoughtful communication skills, along with strong critical thinking abilities.
  • Demonstrated empathy towards customers, with a proven history of long-term customer retention.
  • Preferred knowledge in Paid Search, Display, and Remarketing.
  • Intermediate to advanced understanding of Social and Marketing Automation is a plus.
  • A positive demeanor and enjoyment in initiating, directing, and managing accounts, including planning and marketing activities.
  • Able to thrive in a fast-paced environment while balancing the needs of multiple clients.

Education:
A university or college diploma in marketing or a related field is required.

Benefits:
  • 15 days of vacation annually for rest and rejuvenation.
  • Comprehensive health care coverage.
  • Onsite fitness facilities and personal training sessions.
  • Team-building social events.
  • Dental care benefits.
  • Performance-based bonuses.

Compensation:
$70,000 - $75,000 USD
10% Annual Bonus