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Client Service Representative

2 months ago

Doral, Florida, United States Banfield Full time

Job Summary:

We are seeking a highly skilled and customer-focused Client Service Representative to join our team at Banfield. As a Client Service Representative, you will play a critical role in delivering exceptional client experiences and ensuring the smooth operation of our hospital.

Key Responsibilities:

  • Client Recruitment and Retention: Actively promote hospital services to new and existing clients, ensuring a seamless flow of clients and pets through the hospital.
  • Client Education and Support: Provide professional and efficient service to clients, educating them on their pet's health needs, hospital services, and wellness plans.
  • Administrative Functions: Manage client documentation, maintain accurate balances, and perform administrative tasks to support the hospital's operations.
  • Client Communication: Ensure prompt and effective communication with clients, providing clear instructions and information on their pet's care and hospital services.
  • Team Collaboration: Work closely with the veterinary medical team to ensure maximum productivity and superior client care.

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Ability to maintain confidentiality and handle sensitive information